Customer Care Representative (German LanguageSpeaker)

About Huawei

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.

At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. We have more than 180,000 employees, and we operate in more than 170 countries and regions.

Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.

Job Title : Customer Care Representative (German Language Speaker)

Job Location : Bucharest, Romania

About the role :

Huawei Digital Power is a leading global provider of digital power products and solutions. We develop clean power and enable energy digitalization to drive the global energy revolution. As our business continues to grow rapidly, we are looking to expand our customer team to meet the growing number of customer inquiries and provide ‘customer-centric’ service quality swiftly.

This is a great opportunity for an individual who is eager to communicate with German-speaking customers from different countries and grow their career in the technical customer service field.

Main Responsibilities :

• Deliver an excellent standard of customer service at all times
• Collaborate across multiple digital channels to collect customer inquiries and initiate the internal process, including creating tickets, allocating them to appropriate response team based on product line and work category.
• Follow up on inquiry tickets and ensure they are responded to within the expected time frame (SLA); also flag urgent cases directly to the technical team.
• Communicate with all levels within the business to help customers receive timely and accurate resolutions to their queries.

Requirements :

Working Hours :

Office-based working hours : 10 : 00 to 18 : 30.

What We Offer :

Important : To be considered for this role, applicants must be eligible to live and work in the Romania.

Privacy Statement :

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