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Customer Service Representative with English(Remote)

Conduent Business ServicesRomania, Romania

21 days ago

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Would you like to use your English skills to support one of the world’s most iconic automotive brands? As an English-speaking Customer Support Representative, you will be part of our team in Romania, providing professional and friendly assistance to customers throughout their journey.

Your responsibilities will include :

Providing excellent support to customers via phone, chat, and other communication platforms;
Guiding customers through both the purchasing and post purchase processes;
Working closely with internal teams to find appropriate and timely solutions;
Accurately updating customer records and databases;
Recommending tailored product and service solutions based on customer needs;
Adapting to business needs and supporting tasks to ensure efficient service delivery;
Representing the voice and values of a globally recognized automotive brand.

What we’re looking for :

Strong English language skills (B2 level upwards);

Motivation to deliver outstanding customer experience;

Availability for 6 weeks of fulltime training (Mon–Fri, 9 : 00–18 : 00)

Flexibility to work on a rotating 24 / 7 shift schedule after training;

Excellent communication, problem solving, and teamwork skills;

Prior experience in customer service is a plus, but not mandatory.

What we offer :

Remote work model based in Romania;

Attractive salary and performance bonus scheme;

Fulltime permanent contract;

Paid training and opportunities for career advancement and internal promotion;

Benefits package including meal tickets, private healthcare coverage and life insurance

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Customer Service Representative • Romania, Romania