VIP Operations SupportGamdom • Bucharest, Bucharest, .RO

VIP Operations Support

Gamdom • Bucharest, Bucharest, .RO

22 days ago

Job type

Quick Apply

Job description

Gamdom is home to thousands of betting options for both sports and casino players to wager on. Since 2016, we have been steadily growing to provide more than just casino games and sports betting events to enjoy; With us, you can enjoy unique bonuses and earn massive rewards simultaneously. Discover all the rewarding features Gamdom can offer you below.

We’re looking for a detail-oriented and analytical VIP Operations Support professional to join our team. You’ll play a key role in ensuring smooth execution of VIP campaigns, operational processes, and performance reporting. This role requires a strong mix of analytical thinking, organizational skills, and hands-on experience within iGaming operations.

Key Responsibilities :

CRM & Campaign Operations

Support the setup, execution, and monitoring of CRM campaigns.
Ensure segmentation and targeting logic are accurate.
Coordinate with teams to align VIP campaigns with overall retention strategies.
Conduct QA testing on campaigns and promotions before launch to ensure flawless player delivery.

Analytics & Reporting

Maintain and analyze daily and weekly VIP performance reports.

Identify trends, anomalies, and actionable insights within player data.

Support KPI tracking across the team, portfolios, and campaigns using Tableau, Excel, or Google Sheets.

Assist with day-to-day processes operational reporting and recurring analytical tasks.

Operational Support

Keep VIP documentation, playbooks, and process guides up to date.

Support bonus allocations, reward setups and and other ongoing operations.

Manage internal forms, data validation, and player tagging to ensure system accuracy.

Liaise with internal teams to proactively resolve operational challenges.

Process Optimization

Review and refine existing workflows to improve efficiency and scalability.

Support testing and implementation of new tools or system features impacting VIP operations.

Collaborate with other departments to streamline CRM processes, automations, and dashboards.

Requirements

Minimum 2 years of experience in iGaming (Casino, Sportsbook, or CRM / Retention Operations).

Working knowledge of CRM platforms

Proficiency in Excel / Google Sheets, with experience in data analysis and dashboard reporting.

Analytical mindset with the ability to translate numbers into insights and actionable recommendations.

Strong problem-solving, organizational, and communication skills.

Prior experience supporting VIP or CRM teams is highly desirable.

Perks at Gamdom :

Fully remote - work from anywhere in the world

Flexible schedule

30 days of paid time off

Equipment allowance

Create a job alert for this search

Support • Bucharest, Bucharest, .RO

Related jobs

Curriculo • Bucharest, Romania

Quick Apply

Clientul nostru este o companie de distribuție de produse de igienă orală și consumabile pentru cabinetele stomatologice, cu sediul lângă Arcul de Triumf. Cu o experiență de peste 20 de ani pe piață...Show more

Last updated: 18 days ago

Ops Agent

FedEx • Otopeni, Județul Ilfov, RO

The primary responsibility of the.Main Duties and Responsibilities : .Provide freight quotations to existing and potential partners. Make bookings with airlines and the Gateway center.Process, manage,...Show more

Last updated: 30+ days ago

Freelancer Support Specialist

Your Personal AI • Bucharest, B, RO

AI solutions by combining ethical, high-quality data collection and annotation with innovative approaches.Our mission is to support industries in harnessing the power of AI to drive efficiency, inn...Show more

Last updated: 30+ days ago

Junior Casino Customer Support

EveryMatrix • București, București, RO

Quick Apply

B2B SaaS provider delivering iGaming software, content and services.We provide casino, sports betting, platform and payments, and affiliate management to. But that's not all! We're not just about nu...Show more

Last updated: 30+ days ago

Reddit Operations Manager

OnHires • Bucharesti, Romania

Our client is a rapidly scaling OnlyFans agency managing multiple high-performing creators.They developed a comprehensive 8-method Reddit marketing system that generates consistent, high-LTV traffi...Show more

Last updated: 30+ days ago • Promoted

Customer Support Agent (Dutch)

David Kennedy Recruitment • Bucharest, Bucharest, Romania

David Kennedy Recruitment is working with leading casino & sports betting company that is looking to recruit a Dutch speaking Customer Support Agent to join their Bucharest team.Position : Customer ...Show more

Last updated: 30+ days ago • Promoted

Customer Support Roles

Cross Border Talents • Bucharest, Romania

Work & Live in Greece, Portugal, Spain, or Bulgaria Your Next Adventure Awaits!.Dreaming of taking your career abroad and enjoying the sun-soaked charm of Southern or Eastern Europe?.Whether you're...Show more

Last updated: 30+ days ago • Promoted

Operations Assistant

OnHires • Bucharest, Bucharest, .RO

Quick Apply

Part-Time; Independent Contractor.Backed by EAK Distribution, they’re already an.Amazon, Shopify, TikTok Shop, and their own DTC site. Manage the recruiting process end-to-end, including posting job...Show more

Last updated: 7 days ago

Sales Support Representative

Curriculo • Bucharest, Romania

Quick Apply

Clientul nostru este o companie de distribuție produse de igienă orală și consumabile pentru cabinetele stomatologice, cu sediul lângă Arcul de Triumf. Compania are un istoric de peste 20+ de ani și...Show more

Last updated: 8 days ago

Lead for Cloud Edge Operations in Europe

C-Serv • Bucharest, Bucharest, RO

Quick Apply

Our Clients Cloud Edge Operations team is a group of talented engineers passionate about building highly reliable, scalable and secure solutions in public / private cloud environments.We are looking ...Show more

Last updated: 18 days ago

HR Operations Specialist - Contract

Huawei Europe • București, București, Romania

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices.With integrated solutions across four key domains – telecom networks, IT, sma...Show more

Last updated: 30+ days ago • Promoted

Customer Support Agent

David Kennedy Recruitment • Bucharest, Bucharest, Romania

David Kennedy Recruitment is working with leading casino & sports betting company that is looking to recruit a Customer Support Agent to join their Bucharest team. Position : Customer Support Agent.W...Show more

Last updated: 30+ days ago • Promoted

Customer Support Specialist

Gamdom • Bucharest, Bucharest, .RO

Quick Apply

Gamdom is home to thousands of betting options for both .Since 2016, we have been steadily growing to provide more than just casino games and sports betting events to enjoy; With us, you can enjoy ...Show more

Last updated: 30+ days ago