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Who is Customer Success Services?

First of all, the People. CSS has more than 4000 senior technical experts globally, most of them engineers. Each of them comes with a wealth of experience in Oracle technology. Most are in long-term engagements with their customers and thus gain a unique understanding of their platforms, requirements, and business needs.

This position is for an experienced professional with a hands-on Technical background in the Oracle Applications suite of products.

Ideal candidate understands not only the technical concepts of ERP but also how they apply to the day-to-day processes of a Production business environment. Responsible for supporting critical business operations. Works independently to provide quality services to multiple customer engagements. Performs varied and complex duties and tasks that need independent judgment to support Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Having 6 to 10 years of experience as Oracle Fusion technical consultant having knowledge in Financials / SCM modules.

Oracle Fusion technical consultant must have expertise in :

• Data Migration through FBDI (File based data import) Templates.
• Report development using BI Publisher (RTF, XSL templates), OTBI analysis and dashboards
• Worked on Integration Using Oracle Integration Cloud Service
• Experience in application and SQL performance monitoring and troubleshooting
• Oracle REST and SOAP API
• Developing technical design documents based on functional specifications.
• Strong knowledge of PL / SQL

Lifecycle management

Being part of the Customer Success organization, you get an opportunity in the lifecycle management of the solution. As customers’ operations mature, your expertise enables them to enhance product adoption and user experience. Our focus on continual service improvement models is a key differentiator. We leverage your expertise and creativity to innovate business and IT processes, improve product adoption and other aspects of lifecycle management. You may be engaged in assisting customers in their day to day queries, create extensions, enrichment to the implemented product, helping them on their journey to cloud, release management activities for quarterly releases and be a part of the customer business teams to enable them achieve their key business process KPI(s).

Flexibility

You are in the driver seat. We offer services in all major SaaS, Apps Unlimited, and Analytics products. You will have the opportunity to learn additional products and develop cross functional knowledge across a suite of products and platforms. A candidate can explore working in other divisions of Oracle to enhance their expertise after completion of a minimum period in our organization. We have requirements in all Fusion products. Similarly, we need technology experts in PaaS such as Oracle Analytics Cloud Services, Visual Builder Cloud Services, Oracle Integration Services and the list goes on and grows as Oracle embraces new innovation. Once you join, you may undergo training in one of the SaaS products. If you have expertise in one and want to expand your horizon across, we provide you options subject to availability provided that you have the aspiration, capability and commitment to the technology. Our engagements with customers are at all levels from an end user to an executive. This gives you the flexibility to apply your expertise in business processes and learn more. There are possible growth opportunities based on your interest to be a subject matter expert or a project manager or be an architect.

Career Level -

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create / utilize automated technology and instrumentation to diagnose, document, and resolve / avoid customer issues. You are expected to be an expert member of the technical problem solving / problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.