Promoter Locuri de muncă în Romania

JOB DESCRIPTION

Who we are

We are looking for new members for our Major Incident Management team !

With its headquarters in Braunschweig (Germany), the client the largest automotive financial services provider in Europe. Our client act as a global sales promoter for the brands of the group and support them in maintaining customer loyalty by offering a broad range of mobility services.

The Major Incident Management team is responsible for the day-to-day operation of Major Incident Management and serves as the single point of contact for the entire Major Incident process. To this end, Major Incident Management assumes a leading role in the context of all major incidents, including those that occur simultaneously, in order to ensure the effective and efficient implementation of the process. It also ensures regular communication with stakeholders, e.g. customers.

What you will be doing

• Inviting all relevant parties, including fault clearance teams, affected areas, and stakeholders, to the Major Incident Conference or Call, ensuring adherence to the client's fault clearance criteria.
• Announcing incident dates to all involved parties via telephone.
• Ensuring a seamless process for the swift resolution of major incidents while maintaining high-quality incident processing standards.
• Providing transparency from the beginning of the incident, covering business impact, incident history, current analysis status, and ongoing updates throughout the fault clearance process.
• Designing and activating notifications to keep the client's staff informed.
• Conducting risk assessments, making decisions, and prioritizing troubleshooting measures while ensuring visibility of potential or actual effects.
• Actively monitoring and following up on agreed incident resolution measures, initiating escalations when progress is insufficient.
• Evaluating and analyzing all resolved major incidents.
• Developing and documenting measures for integration into downstream processes such as problem management, change management, availability management, and cybersecurity.
• Reviewing and approving Major Incident QuickCodes.
• Implementing sustainable stabilization strategies for the client's system landscape based on major incident management findings.
• Conceptualizing and preparing a monthly major incident management quality report, measuring incident resolution quality using mutually agreed criteria, and presenting findings.
• Supporting ongoing efforts to reduce major incident resolution times.
• Creating, maintaining, and enhancing a knowledge database containing incident insights, solution approaches, known errors, system relationships, and client system landscape details, ensuring alignment with client expectations.

What will you bring along

Document

What’s in it for you

NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.

Not the job for you? Perhaps you have a friend who would be a perfect fit. Send them this link!

What’s in it for you

Your unique talent is what matters. NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ethnicity, age, gender, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic.

LI-AR2