The Compliance Shared Services (CoSS) organization's mission is to build shared services for managing regulations. The SPIDER (Streamlining Planning, Deployment and Post-Release) team within CoSS is responsible for the technical infrastructure and tools to proactively identify and resolve issues impacting Selling Partners. SPIDER is seeking a System Dev Engineer with experience in software engineering support or an equivalent role, with a track record of driving projects to improve software development, business, and customer service support-related processes and technical support experiences. A successful candidate will be an experienced technical team member who is willing to take on challenging responsibilities, has a metrics-focused approach, demonstrates customer focus, and has the ability to lead in multi-functional and fast-paced environments. If you fit the profile, we would love to talk to you.
Responsibilities include working with a team of support engineers, enhancing process and service improvements, monitoring and improving day-to-day operational efficiency, and being self-motivated. The role also involves driving smaller-scope development projects and building custom tools.
Key job responsibilities
Technical Support and Problem Resolution
- Diagnose and resolve complex production software issues across multiple products and services
- Perform comprehensive troubleshooting and root cause analysis for technical challenges
- Provide timely and effective support through ticket management and customer communication
Software Development and Maintenance
Develop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell scriptingMaintain and configure software systems in staging and production environmentsImplement fixes and enhancements for internally developed software applicationsSystem Operations and Monitoring
Design and implement monitoring solutions to ensure system reliability and performanceManage software deployments and support infrastructure in AWS and web technology environmentsCreate and maintain system and support status reportsTeam Collaboration and Knowledge Management
Coordinate support issue handoffs within the teamDevelop and contribute to a comprehensive team knowledge baseCollaborate with cross-functional teams to improve operational excellenceProduct and Service Ownership
Take ownership of digital products or system componentsEnsure adherence to service level agreements (SLAs)Coordinate customer notifications and workflow managementBASIC QUALIFICATIONS
One year experience in automating, deploying, and supporting large-scale infrastructureOne year experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rustone year experience with Linux / UnixOne years experience with CI / CD pipelines build processesPREFERRED QUALIFICATIONS
One year experience with distributed systems at scaleOne year experience with PowerShell (preferred), Python, Ruby, or JavaOne year experience working in an Agile environment using the Scrum methodology