2nd Line Support Engineer

2nd Line Support Engineer | Permanent

30,-£35, | Coleshill (West Midlands) | Hybrid

This is a full-time, permanent role with a growing IT Managed Service Provider that's expanding its technical support team following continued growth and investment. You'll join a collaborative team of 12 engineers, providing support to a wide range of customers both remotely and on-site (mileage and expenses covered).

This role offers exposure to a broad technical stack and is ideal for someone with MSP experience looking to develop their skills further.

Key Responsibilities

Manage and update the ticketing system, ensuring all issues are logged accurately with timely progress updates

Respond to service desk calls and tickets, prioritising 2nd line issues and providing effective technical support

Take ownership of escalations from 1st line technicians, resolving more complex technical problems efficiently

Provide on-site support to customers when required (mileage and expenses paid)

Key Requirements

Previous experience in an MSP or similar fast-paced support environment

Strong knowledge of Windows 10 / 11, Office , Azure AD and Intune

Proficient in Active Directory administration and troubleshooting

Good understanding of virtualisation technologies (VMware, Hyper-V)

Familiarity with PBX systems, Firewalls, Routers and Switches

Experience with backup solutions and data recovery practices

Excellent communication skills and confidence in supporting a variety of end users

2nd Line Support Engineer | Permanent

30,-£35, | Coleshill (West Midlands) | Hybrid

Apply now to speak with VIQU IT in confidence. Or reach out to Aaron Chiverton via the VIQU IT website or at (see below)

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