Cloud Operations Senior Manager

Description

Summary

This position combines the design, management, and operational oversight of cloud and data center solutions across a global enterprise environment. The role is responsible for architecting robust cloud infrastructure, leading the operational management of cloud services, ensuring high availability, performance, and security across all hosting platforms.

As a subject matter expert in cloud systems, the individual will oversee strategic initiatives, drive technological innovation, and lead a team dedicated to delivering scalable and integrated cloud-hosting services. The role involves close collaboration with cross-functional teams to align cloud strategies with business objectives, manage enterprise cloud operations, and implement best practices and continuous improvements in a dynamic IT landscape. You’llbe responsible for ensuring the GHS operations & platform are performing in line with published SLA.

Preferred Skills & Knowledge

Profound knowledge of Windows server operating systems, and a familiarity and understanding of Linux in the cloud. Familiarity with system configuration, maintenance, and troubleshooting.

Minimum of 5 years in an enterprise hosting environment, with significant hands-on experience managing and deploying in cloud environments such as MS Azure and AWS.

Responsibility for the consistent strategy, configuration and ongoing OS compliance of all operating systems

Preferred Certifications Azure AZ-304, AZ-305

Additional certifications such as Google Cloud Professional Cloud Architect or AWS Certified Solutions Architect are advantageous

Life cycle management of the operating systems

Overseeing workstream deliverables, including regular reporting, capacity, availability and regular SOPs reviews and updates

Implementation of new operating systems standards

Budget management

Identifying automation opportunities and drive continuous improvements

Mastery of a wide array of Microsoft Azure services, networking components, and associated technologies, including but not limited to : Azure NSGs, ASGs, Load Balancers, UDRs, VNet integration, Service Endpoints, Private Endpoints, and more.

Stay updated on the latest advancements in cloud technology and proactively recommend new solutions to enhance our clients' cloud investments.

Proficiency in scripting and automation using tools such as PowerShell, Azure CLI, Python, and Bash.

Excellent knowledge of AI / ML concepts and their application within cloud environments.

Exceptional problem-solving abilities coupled with a proactive and analytical approach to troubleshooting.

Effective communication and collaboration skills to seamlessly engage with diverse teams.

Proficient in service management with a robust understanding of incident, change, and service request management processes.

Knowledgeable in logging and monitoring tools like Prometheus, Datadog, Splunk, and Azure Monitor.

Familiarity with version control systems such as Git and GitHub.

Design and implement virtual networks (VNets) with optimized subnets and IP addressing.

Manage Network Security Groups (NSGs) and Application Security Groups (ASGs) for granular network security.

Configure and optimize load balancers to ensure high availability and performance.

Define and manage User-Defined Routes (UDRs) for tailored network routing.

Implement Service Endpoints and Private Endpoints to establish secure connectivity.

Seamlessly integrate PaaS services with VNets to enhance security and performance.

Collaborate with cross-functional teams to design, implement, and optimize PaaS solutions aligned with business requirements.

Develop and maintain automation scripts and tools to efficiently provision, scale, and manage diverse PaaS services and networking components.

Contribute to the implementation and enhancement of DevOps practices, enabling continuous integration, delivery, and deployment.

Monitor system performance, troubleshoot incidents, and resolve issues to ensure uninterrupted service availability.

Act as a technical escalation point for complex incidents, collaborating with support teams for swift issue resolution.

Provide expert technical guidance to internal teams on various Azure PaaS services and networking components.

Proficiency with HashiCorp stack tools, including Terraform, Vault, and Consul, along with respective certifications.

Managerial Skills

Demonstrated proficiency in managing projects.

Proven ability to handle multiple projects concurrently, collaborating with cross-functional teams and resources.

Strong, hands-on leadership skills characterized by decisive decision-making, resourcefulness, and the ability to cultivate positive internal and external relationships.

Capable of deconstructing major issues into manageable components, understanding root causes, effects, and implications.

Adaptable to both independent and team-oriented environments, fostering collaboration and innovation.

Possesses a creative problem-solving mindset, capable of thinking outside the box to generate solutions.

Approaches work with high energy, motivation, and a positive attitude, even in fast-paced and stressful environments.

Demonstrates exceptional teamwork, initiative, customer service orientation, and a commitment to continuous professional growth.

Results-oriented with a focus on driving tasks forward and meeting demanding deadlines.

Exhibits strong problem investigation and diagnostic skills.

General familiarity with ITIL processes including incident, change management, configuration management, and problem management.

Communication & Technical Writing Skills

Proficient in creating and maintaining comprehensive technical documentation using clear language, architecture diagrams, deployment guides, and standard operating procedures.

Ability to simplify complex technical concepts into easily understandable text and visuals.

Excellent written English skills and strong working knowledge of Microsoft Office.

Document processes, configurations, and best practices to facilitate knowledge sharing and training.

Effective oral and written communication skills, with the ability to interact with diverse audiences.

Excellent presentation skills.

Good technical writing skills, including the ability to produce high-quality technical and procedural KB articles.

Personal Attributes

Hardworking and dedicated.

Team-oriented, including the ability to work effectively in geographically distributed teams.

Efficient in self-management and task prioritization.

Agile and open-minded, eager to propose and implement new ideas.

Committed to continuous learning and development.

Honest, self-confident, and transparent in communications with colleagues of any seniority level.

Willingness to identify and address gaps, problems, and issues, and implement improvements and innovations.

Qualifications

5 years of experience in an enterprise hosting environment. Significant hands-on experience in both MS Azure and AWS cloud environments. Knowledge in server OS and virtualization platforms (VMware, Hyper-V)

Experience with operating system hardening and understanding of global security requirements. Familiarity with industry standards and compliance frameworks such as ISO27001 and SOC-2.

Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues under pressure.

Excellent verbal and written communication skills, with the ability to effectively interface with different departments and leadership levels.

Knowledge of Disaster Recovery process

ITIL certification is a plus

Experience in delivering cross-border global services and working in virtual teams is a plus