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Collections Process Associate with Spanish

CapgeminiIasi, RO

În urmă cu peste 30 de zile

Descrierea postului

Short Description

As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.

Qualifications

Level of languages : English-min B1+ level, Spanish C1 level;
Customer service skills;
Strong interpersonal and negotiation skills;
Team player attitude;
Highschool diploma is mandatory;

Job Responsibilities

Monitoring accounts and contacting clients (calls, e-mails) to ask about their overdue payments;

Investigating and resolving unapplied payments;

Initiating refunds for the overpayments;

Updating account status records and collection efforts;

Reporting on collections activity and accounts receivables status.

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