Sales & CS Branch Coordinator

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

British Council is looking for  Sales & Customer Services Branch Coordinator that will ensure support the sales activity for our new branch Cotroceni One (1 position) and City Gate (2nd position) and make sure the high quality, efficiency and integrated customer experience are met using the best practice and standards.

Description :

• Covering the front desk and back-office tasks
• Opportunity to work across units to improve customer service standard
• Support the Sales & Customer Services Manager to ensure the SCM team delivers an excellent customer experience to both new and existing customers.
• Handle all 1st and 2nd level complaints / feedbacks
• Be actively involved in ensuring effective implementation of Safeguarding Policy in the Teaching Centre
• Work closely with the Marketing Manager to ensure that the communication with customers reflects customer needs, is on brand and is managed effectively across all age groups
• To meet and exceed all sales (new and existing students) targets and KPIs as set out by the Teaching Centre.
• Be accountable for individual’s & team’s monthly / quarterly sales (new and existing students) targets.
• Provide consultation services to students or parents on British Council courses and be the Single Point of Contact (SPOC) for prospects, guiding them through the journey from first enquiry to final sale.
• Administer placement tests to both local and overseas students where necessary, to ensure a good fit of products and learning needs.
• In Salesforce CRM will monitor daily sales performance so that appropriate actions can be taken to meet or exceed sales (new and existing students) targets.
• To conduct phone-based surveys from time to time on why students did not register with us or return to us.
• Register / reserve / waitlist students in appropriate classes and details are entered in the system accurately.

Other Responsibilities and main duties

Role specific skills

Requirements :

British Council Core Skills :

Benefits :

Gross Salary :   Salary starting from 6000 RON / month

Net Salary : 3510 RON / month

Type of Contract :   Local. Fixed-term – 1 year (high possibility of extension)

Working time : Monday - Friday / Tuesday – Saturday in 2 shifts

Closing Date : Saturday, 31 August 2024, applications will close at 19 : 29 UK time

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement