Customer Care Representative - German - Romania

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Position : Customer Care Representative

Location : Romania

Work Model : Remote

Employment type : Full-time

DUTIES AND RESPONSIBILITIES :

• Handle inbound customer calls related to banking services (no email or chat support).
• Provide assistance to clients with various banking card issues, including blocking and unblocking cards, as well as managing fraud-related cases.
• Ensure that all client concerns are addressed in a timely, professional, and accurate manner.
• Record and document all interactions with clients in accordance with company procedures.
• Offer clear and effective solutions while maintaining high levels of customer satisfaction.

REQUIREMENTS :

OFFER :