Primary Technical Support Engineer for Hungary

Mission We have a job opportunity for a Primary Technical Support role in our team. In this role, you will improve Customer Satisfaction by providing a high quality professional Primary Technical Support to SE customers, particularly regarding technical information on products, prices, discounts, application information during the pre-sales, sales & after-sales process. What will you do : Provide 1st level of technical support in pre-sales (product selection, application information) and post-sales (product installation, technical characteristics, technical complaints) to SE customers and partners from Hungary Ensure a proper escalation to the 2nd level support when necessary Take ownership and ensure the customer is satisfied before closing the request Assure a proper resolution for queries related to product replacement, on-site intervention, technical complaints, and product quality returns. Back-up for Commercial Customer Support role (logistics) Responsible for back-up (English language) of tasks performed in the CCC (technical support, generalist, Lead management, etc) when necessary Responsible for answering incoming telephone calls, e-mails, web-based tickets and prioritizing customer’s support needs Escalate customer issues to Service Team to provide on-site support as required Issue quotations in accordance with customer requests and required standards : cross-references, configuration, a mix of products in cooperation with countries representatives Provide support to the customers for product replacement, troubleshooting, and technical complaints; Complete documentation and follow up on all commitments and customer details Actively create / modify knowledge database and review FAQs Collaborate with Marketing on new product launches Provide relevant product and process training to other team members Ongoing proactive research and learning about new products, technologies, and applications Participate in the interaction center’s continuous improvement process Liaise between customers, After-Sales, and Marketing regarding Product Quality Returns. Experience and skills we are looking for : Education : Bachelor’s Degree or Post-Secondary in electrical / engineering Minimum 1-year Technical Support, Sales and / or customer service experience preferred Fluent in English and Hungarian Previous phone interaction experience is desirable Demonstrate a flair & understanding of customer support issues Demonstrate flexibility and an ability to learn quickly Excellent problem-solving abilities and aptitude to understand and explain technical information Ability to work towards individual and team targets Excellent interpersonal, communications and time management skills Ability to develop and maintain customer rapport Strong verbal and written communication skills are required. What's in it for you? Possibility to work from home according to internal policy Competitive and rewarding salary package Well-being workshops Hands on training and access to our technical labs Connection sessions with global management Exposure to a multicultural and dynamic environment Development Plan through Career path and coaching Cool site environment Employer with high focus on Sustainability Diversity and Inclusion - integral part of the company's history, culture and identity. Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. #LI_RA5 Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue +13% organic growth + employees in + countries #1 on the Global World’s most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. 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