Short Description
The Collections and Disputes Specialist is responsible for managing and maintaining customer accounts to ensure timely payment and reduce outstanding balances. The role involves engaging with customers through multiple channels (phone, email, etc.), negotiating payment arrangements, and resolving discrepancies. You will also monitor aging buckets and escalate delinquent accounts as necessary to meet organizational collection targets.
Qualifications
- Languages : English & German - minimum B2 level;
- Highschool diploma is mandatory;
- Microsoft Excel skills;
- Customer service skills;
- Strong interpersonal and negotiation skills;
- Team player attitude;
- Be familiar with standard analysis tools / techniques;
- Minimum 6 months of experience in financial area (O2C roles preferably).
Job Responsibilities
Responsible for the day-to-day management of the clients Accounts Receivable portfolioManage a complex AR portfolio, negotiates and implements payment solutions with clientsResponsible for achieving cash collection and ageing targetsApplies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolioProactively contact customers via phone, email, or portals to follow up on past-due invoices.Monitor aging reports and ensure accounts are managed according to established DTPsPrioritize accounts based on aging buckets (30, 60, 90 days) and develop strategies to manage riskLog disputes accurately based on information received from clientsRegularly follow up with internal and external stakeholders to ensure timely resolution of disputesMaintain and update account statuses in the system with accurate notesCollaborate with customers to gather missing remittance details for unapplied cashWork closely with the Accounts Receivable and Cash Application teams to reconcile payments effectivelyNegotiate payment arrangements and settlements with delinquent customersMaintain detailed records and backups for audit and review purposes