Regional Customer Desk

Push boundaries. Explore ideas. Reshape tomorrow. Join Garrett and grow your career while helping top vehicle brands accelerate towards a cleaner, safer, and smarter future.

Garrett is a cutting -edge technology leader delivering differentiated solutions for emission reduction and energy efficiency. We are passionate about innovating for mobility and beyond. With a nearly 70-year legacy, we serve customer worldwide with passenger vehicle, commercial vehicle, aftermarket replacement, and performance enhancement solutions.

Join Our Team as a Customer Desk Specialist!

The Customer Desk Specialist acts as the main logistics interface between the plant's supply chain organization and customers. They provide necessary information promptly and professionally, manage demand / orders, and execute shipment plans efficiently to meet customer demands while following internal processes.

What You’ll Do :

Order Management : Integrate customer orders and forecasts into SAP, including new or transferred orders. Check weekly customer demand against capacity and communicate any deviations internally.

Demand Forecasting : Monitor and analyze demand forecasts, implement corrective actions to improve accuracy, and follow specific instructions for demand arbitration.

Logistics Interface : Serve as the daily logistics contact between the plant and customers, ensuring compliance with delivery plans, following up on delayed deliveries, and optimizing special shipments.

Complaint Handling : Address logistic complaints, implement improvement actions, and ensure closure of logistics claims.

Performance Monitoring : Monitor and report delivery performance, manage daily / weekly verification and follow-up on recovery plans, and define actions to improve performance.

Customer Relationship : Manage customer relationships, handle communication, follow customer-specific requirements, and monitor customer satisfaction to define improvement actions.

Collaboration : Work with production planning and logistics departments to ensure timely deliveries, participate in meetings, and support production transfers and new standards.

Administrative Tasks : Operate planning tools and SAP, adjust references internally, track and update re-invoicing costs, and provide proof of delivery as needed. Support internal / external audits and fulfill other tasks assigned by the manager.

What We Need :

Education : Bachelor's degree in Business Administration, Engineering, or related fields.

Experience :

3+ years in multinational companies

2+ years in supply chain

2+ years in customer management.

Skills : Excellent communication skills in English, both technical and non-technical. Strong computer and organizational skills. Analytical and problem-solving abilities. Proficiency in SAP.

BENEFITS

Meal tickets

13th salary

Private medical insurance

A fixed monthly amount received on the Benefits platform with which you can choose from services such as :

Extended health insurance for employees and dependents

Dental care

Online and offsite shopping discounts

Private pension

Vacation vouchers

Transportation : Metrorex / STB monthly subscriptions or Fuel card

Access to various events (paintball, escape room, laser tag, rafting, wakeboarding, movie, theater etc.)

LEARN & DEVELOP

Extensive online and on-site training programs

Support for Green Belt Six Sigma Certification

Peer2Peer Training program : learn and teach one another, offer advice, and engage

Career growth & promotion opportunities

International work environment

RELAX & WELL-BEING

Friendly working environment, alongside talented and dedicated people

Employee assistance program for all our employees (professionals ready to listen and speak with you on all subjects)

26 vacation days per year for all our employees