Talent.com
Această ofertă de loc de muncă nu este disponibilă în țara dvs.
Customer Excellence Representative (FTC 2 years)

Customer Excellence Representative (FTC 2 years)

Iron MountainSkanskaEquilibrum,GaraHerastrauStreet, Bucharest, ROU
În urmă cu 18 zile
Descrierea postului

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Role summary

We are looking for an exceptional Customer Excellence Representative for back-office tasks, who will deal with customer enquiries and requests, providing prompt and professional customer support, owning resolution or escalation as appropriate ensuring total customer satisfaction. This is a fixed-term position for 2 years.

Your role in our mission :

Provide information about services and obtain details of issues / complaints. Attempt to resolve customer enquiries through first contact resolution.

First touch issue resolution - owning and investigating customer generated issues across all IM products, use critical thinking to identify solutions, escalating to the relevant Customer Care team or relevant IM Department where first touch resolution is not possible.

Liaising with other IM departments via email or chat to support the resolution of customer queries in a timely and professional manner.

Update customer details as requested, dispatch Salesforce cases to appropriate IM Service.

Maintain a comprehensive product knowledge.

Promote a ‘customer first’ approach to all activities carried out.

Ensure a professional, courteous and pro-active flow of communication between the business and the clients it serves. This will include regular interaction with the customer and all business areas.

Promote the Iron Mountain brand and value proposition.

Supporting the Customer Care department to create efficiencies through reduction in waste and helping to drive self-serve initiatives.

Effective case management in adherence with agreed SLA’s.

Carry out other duties deemed necessary by Iron Mountain management within the wider function.

Valued skills and experience :

Good written and oral communication skills in English and Romanian.

Good interpersonal skills.

Flexible and customer first team player.

Computer literate – Microsoft Office / G Suite.

Good Excel skills (formulas, pivot tables etc.).

Sound analytical skills.

Confident in multi-tasking.

Discover what awaits you :

Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

supporting your career at Iron Mountain, family, personal wellness, and wellbeing.

Experience the freedom of hybrid work, enabling a harmonious work-life balance.

Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

Category : Customer Support

Creați o alertă de locuri de muncă pentru această căutare

Customer Representative • SkanskaEquilibrum,GaraHerastrauStreet, Bucharest, ROU

Locuri de muncă asemănătoare
Business Excellence Professional - Siemens Mobility

Business Excellence Professional - Siemens Mobility

Siemens Mobility S.r.l.Bucharest, Bucuresti, Romania
Today, transport providers face multiple challenges to move more people and goods on tracks.At Siemens Mobility, we enable our customers worldwide to realize sustainable mobility solutions.As a lea...Afișați mai multeUltima actualizare: acum 13 zile
Customer Service Representative - Belgium (f / m / x)

Customer Service Representative - Belgium (f / m / x)

AUTO1 Global Services SE & Co. KGBucurești, RO
Customer Service Representative - Belgium (f / m / x).You are the voice of wirkaufendeinauto.Be part of our colourful and motivated customer service team and contribute to the professional phone suppo...Afișați mai multeUltima actualizare: acum 30+ zile
Software Tester - determined 2 years

Software Tester - determined 2 years

StefaniniBucharest, Romania
Software Tester - determined 2 years.Ensure the correct functioning of clinical trial software with focus on patient safety and integrity of clinical study data . Verify that requirements are clear,...Afișați mai multeUltima actualizare: acum 30+ zile
Lead Developer > 2 Years of Experience

Lead Developer > 2 Years of Experience

Crystal SystemBucharest, Romania
Acting as regular developer but will.Always be in touch with the solution architect to ensure the consistency of the technical solution. Helps the team to master and grow technical skills.Provides g...Afișați mai multeUltima actualizare: acum 30+ zile
Customer Service Representative (English and Russian / Ukrainian are required)

Customer Service Representative (English and Russian / Ukrainian are required)

U Trust Insurance Agency LLCBucharest, B, RO
U Trust Insurance Agency LLC is a leading trucking insurance agency serving clients across 31 states.With a strong commitment to excellence and customer satisfaction, we have built a reputation for...Afișați mai multeUltima actualizare: acum 30+ zile
Customer Excellence Representative

Customer Excellence Representative

HenkelBucharest, Bucharest, Romania
Customer Excellence Representative.You will be responsible for managing orders, handling correspondence related to promotional activities and complaints, and ensuring accurate documentation in SAP....Afișați mai multeUltima actualizare: acum 30+ zile
Customer Care Representative - German - Romania

Customer Care Representative - German - Romania

JUJURBucurești, București, .RO
Quick Apply
Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions.Candidates and clients come to us as we take the time to really understand their needs.We are...Afișați mai multeUltima actualizare: acum 30+ zile
Operational Excellence Tower Lead (O2C / S2P / R2R / H2R)

Operational Excellence Tower Lead (O2C / S2P / R2R / H2R)

AECOMBucharest, Romania
Oversees the identification, implementation, control, and sustainability of Continuous Improvement (CI), Digital, and Innovation initiatives within the respective Tower (O2C / S2P / R2R / H2R) at AECOM.C...Afișați mai multeUltima actualizare: acum 18 zile
French-Speaking Customer Experience Specialist

French-Speaking Customer Experience Specialist

Cross Border TalentsBucharest, Bucharest, RO
Quick Apply
We're trailblazers in revolutionizing customer experiences (CX), harnessing the power.AI to transform interactions for the world's most innovative brands. Travel and High-Growth Tech sectors.Join ou...Afișați mai multeUltima actualizare: acum 30+ zile
Customer Support Representative (German)

Customer Support Representative (German)

David Kennedy RecruitmentBucharest, Bucharest, Romania
David Kennedy Recruitment is working with a leading BPO company who are looking to recruit a German speaking Customer Support Representative for their offices in Romania. Position : Customer Support ...Afișați mai multeUltima actualizare: acum 30+ zile
Customer Service Representative - German (m / f / x)

Customer Service Representative - German (m / f / x)

AvantorBucharest, ROU
Would you like to work in a modern office right in the heart of Bucharest? How about ending your day in our relaxing area, enjoying a massage or a game on our PlayStation?.We are looking for a dedi...Afișați mai multeUltima actualizare: acum 18 zile
Customer Representative Hungarian and Romanian speaking Barcelona

Customer Representative Hungarian and Romanian speaking Barcelona

CbtalentsBucharest, Romania
Quick Apply
As a Customer Service Representative in our team, you will : .Handle calls through CRM agent portal.Create quotations and orders via SAP system. Expedite and communicate expected delivery times to cus...Afișați mai multeUltima actualizare: acum 30+ zile
Platform Specialist_Fixed Term Contract 2 years

Platform Specialist_Fixed Term Contract 2 years

VodafoneBucuresti, Romania
Responsible for configuring, maintaining, and optimizing digital platforms to support operations and improve user experience, contributes to enhancing platform functionalities, integrating third-pa...Afișați mai multeUltima actualizare: acum 17 zile
Head of Payments (Remote)

Head of Payments (Remote)

OnHiresBucharest, Bucharest, .RO
Quick Apply
Global SaaS | Subscription Continuity | Revenue Optimization | Stripe & PayPal.Our client is a digital product company that has been successfully operating since 2014. With a team of 100+ profession...Afișați mai multeUltima actualizare: acum 30+ zile
Customer Service Representative

Customer Service Representative

ReckittBucharest, Bucuresti, RO, N / A
Customer Service Representative.Home to the world's best loved and trusted hygiene, health, and nutrition brands.Our purpose defines why we exist : to protect, heal and nurture in the relentless pur...Afișați mai multeUltima actualizare: acum 18 zile
Customer Support Representative with German – Remote

Customer Support Representative with German – Remote

ConectysBucharest, Romania
Offer support via phone, e-mail or chat;.Answer & solve customers’ inquiries & complaints by offering an accurate solution. .Follow predefined workflows & handle issues specific to each ...Afișați mai multeUltima actualizare: acum 18 zile
Sales Representative

Sales Representative

SpotawheelBucharest, Bucharest, RO
Quick Apply
We are changing the way people buy cars, fixing the largely broken used cars sector.Endeavor company, is a trusted high-tech used cars B2C platform that redesigned the whole buy-sell process from s...Afișați mai multeUltima actualizare: acum 30+ zile
Business Excellence Consultant

Business Excellence Consultant

Siemens EnergyBucuresti, Bucharest
Business Excellence Consultant.Romania Bucuresti Bucharest Remote vs.Office Hybrid (Remote / Office) Company Siemens Energy Organization EVP Global Functions Business Unit Competence Hub Full / Part ...Afișați mai multeUltima actualizare: acum 18 zile