Service Desk & Monitoring Consultant with German

JOB DESCRIPTION

Who we are

We are looking for new members in our Service Desk Support Team!

Our Service Desk team is based in Sibiu, Cluj, Brasov and Timisoara and provides high-quality support activities for several system environments and technologies (Windows Client & Hardware, IT Service Management Tools, 365 Microsoft Office).

With its headquarters in Braunschweig (Germany), the client the largest automotive financial services provider in Europe. Our client act as a global sales promoter for the brands of the group and support them in maintaining customer loyalty by offering a broad range of mobility services.

What you'll be doing

• Acting as main contact for incidents and / or service requests
• Solving incidents following existing documentation
• Call Handling (inbound and outbound calls)
• Performing qualified registration of incidents and service requests
• Providing accurate information to other infrastructure support teams (2nd level support)
• End-to-end tracking of tickets
• Monitoring the availability and error messages of IT systems and applications
• Monitoring of services and transactions
• Monitoring of certificates, job chains and monitoring of selected mailboxes

What you'll bring along

Document

What’s in it for you

NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.

Not the job for you? Perhaps you have a friend who would be a perfect fit. Send them this link!

What’s in it for you

Your unique talent is what matters. NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ethnicity, age, gender, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic.

LI-AR2