Technical Solutions Analyst II - Evening Shift (15 : 00 - 24 : 00)

At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data.

From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being.

As a global leader we’re looking for a Technical Solution Analyst II to drive success as part of our International Support team. Join us and create the future.

Career Level – IC2

This will be a hybrid contract

This role is responsible for preforming solution related service request investigations, as well as incident resolution and application maintenance. This is a high volume team supporting both contracted and federal clients. This backfill will support team health and prevent backlog growth.

As a Technical Solutions Analyst II, you will be responsible to perform troubleshooting investigations and reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. Application : Powerchart Ambulatory / Message Center : Message Center Intended Use - Message Center is a software-only application that allows clinicians to approve orders, endorse results, and sign documents.

Description :

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

• As a Technical Solutions Analyst II, you will be responsible to perform troubleshooting investigations and reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally.
• You will also perform troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating / cycling servers. You will communicate effectively verbally and in writing to clients and internal stakeholders.
• You will also document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. You will prioritize work-based on severity and urgency balancing client and business needs. You will also collaborate among and across teams to ensure issues are addressed by the appropriate individuals.
• The candidates need to be willing to work on on-call support and open to work in different shifts

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Extra Information :

Career Level - IC2