Junior Support Engineer (f / m / x)

Description

DB Global Technology is Deutsche Bank’s technology centre in Central and Eastern Europe. Since its set-up in 2013, Bucharest Technology Centre (BEX) has constantly proven its capacity to deliver global technology products and services, playing a dynamic role in the Bank’s technology transformation.

We have a robust, hands-on engineering culture dedicated to continuous learning, knowledge-sharing, technical skill development and networking. We are an essential part of the Bank’s technology platform and develop applications for many important business areas.

RFT is the technology partner to the Risk divisions of Credit Risk, Market Risk and Non-Financial Risk. NFRM manages the Bank’s non-financial risks, including Operational Risk and Reputational Risk. Our mission is to simplify processes, increase and active partnership and reduce administration, to deliver practical and sustainable risk management solutions. The support engineer is responsible for production maintenance of MSTAR application, for troubleshooting the issues reported by the users and for performing the root cause analysis on production incidents.

Responsibilities

• Learn the application under our portfolio quickly, perform root cause investigations for application production incidents by providing detailed analysis, deliver the necessary resolution together with feature team.
• Process Service Requests for User Access approval and implementation.
• Contribute to the implementation of process improvements based on the application capability and best practices.
• Work with Release Management to ensure the integrity of the bug fixes or features implemented.
• Keep track of production incidents, update the documentation and the knowledge articles.

Skills

Well-being & Benefits

Emotionally and mentally balanced : we support you in dealing with life crises, maintaining stability through illness, and maintaining good mental health

Physically thriving we support you managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive

Socially connected : we strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self-confidence and wellbeing.

support for unexpected events requiring you to care for your kids during work hours.

Financially secure : : we support you to meet personal financial goals during your active career and for the future

We strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.