Support Analyst FPR
IT (Information Technology) Permanent contract Bucuresti, Romania Hybrid Reference 24000S78 Start date 2025 / 06 / 02 Publication date 2025 / 02 / 14
Responsibilities
Societe Generale Global Solution Centre (SG GSC) acts as a business solutions center for Société Générale, one of the largest European financial groups. We provide high quality professional services in over 35 countries in various business areas - Finance & Accounting, HR, IT and Corporate Operations. Our mission is to be a partner of choice, valued for owning, transforming and innovating with best-in-class talent.
Your journey will comprise shifting between the next assignments :
The main mission of the Financing department is to support equity derivatives and fixed income trading desks on their market activities by offering technology & operational expertise to support the development initiated by these businesses. The applications which you will oversee cover various areas of the financing chain : counterparty risk management, collateral assets optimization, prime brokerage (synthetic and cash) back office operations.
Specifically, you will be required to :
Daily support tasks (90%) :
- Technical and functional support of the production, features and data flow explanations;
- Monitoring and request / Incident management, crisis management if needed;
- Support and coordinate L2 / L3 activities, work closely with L1 / L2 / L3 world wide teams to ensure efficient processes, pick-up calls on a shared hotline, user onboarding and offboarding
- Knowledge transfer for new joiners and users;
- Drive innovation and contribute with new ideas for the existing architecture, services and processes;
- Maintain a close relationship with the international team and ensure the delivery of high quality of production;
- Supervise application lifecycle and manage application events such as audit, disaster recovery events
Release management (5%) :
Study release impacts on production;Install applicative packages coming from development team on pre-pre-production environment;Install new version in production and ensure post deployment checks.Continuous improvement (5%) :
Reach for a full automation of manual tasks, delivery process and monitoringProfile required
Finance functional knowledge or technical background in SQL and / or Unix;At least 2-3 years experience in support;Good command of English, both written and spoken. French would be a plus.Good analytical skills and ability to summarize key messages;Good communication skills, adaptability and self control;Client-driven approach & service oriented;High autonomy and ability to work in a stressful environment, rigor, cooperation and team spirit.Why join us
SG GSC is a Great Place to Work certified company. Here, you will find a flexible workplace and culture, autonomy, constant learning opportunities, dynamism, and talented people, making this experience a real career accelerator. You will also discover all the diversity of our businesses, in a sector that is constantly evolving and innovating.
Plus, you will enjoy all our benefits :
competitive compensation & remuneration, including annual performance bonus;preventive healthcare plan, and group health & life insurance;wide range of flexible benefits within a monthly budget;office perks, wellbeing and mental health programs;various social benefits and bonuses for personal or family events;9 AM to 5 PM work program and flexible (hybrid) work environment;additional paid and unpaid time off, including Sabbatical leave;learning and growth opportunities based on individual development and career plans;unlimited access to various eLearning resources.