Job Description
Responsible for overseeing the configuration, operation and maintenance of the payment application, ensuring it aligns with business objectives and internal / external regulations. This role serves as a critical link between user departments and IT, facilitating effective communication and collaboration.
Key Responsibilities :
Application Management
Oversee the configuration, operation, and maintenance of the FIS PaymentHub (Trax) application and associated bank connectivity.
Monitor and manage internal and external interfaces, ensuring compliance with industry standards and effective troubleshooting.
Stakeholder Collaboration
Collaborate with internal stakeholders to evolve the payment IT infrastructure based on functional requirements and business needs.
Act as a liaison between user departments and IT (both internal and external), ensuring technology solutions align with business objectives.
System Optimization
Identify, implement, and manage technical and strategic improvements to optimize the usage of FIS PaymentHub (Trax) within the Bosch environment(s).
Lead special projects aimed at enhancing IT support and improving system performance in collaboration with stakeholders.
Issue Resolution
Ensure timely resolution of application issues, coordinating system updates and enhancements as necessary.
Troubleshoot and resolve application issues to ensure seamless functionality and minimal disruption to business operations.
User Support and Training
Provide training and support to users, fostering effective utilization of the system and ensuring users are well-informed about features and functionalities.
Develop and maintain user documentation and training materials to facilitate onboarding and ongoing education.
Compliance and Governance
Ensure adherence to internal regulations and compliance requirements related to payment processing and data protection and security. These are for instance :
Regularly review and update of LeanIX documentation
Creation and regularly review of Application Authoriation Concept (AAC)
Creation and regularly review of Data Concept
Execution of yearly Operator Self Check (OSC)
Initiation of PEN-Tests
Regularly review and update policies and procedures to reflect changes in regulations or business practices.
Performance Monitoring and Reporting
Monitor system performance metrics and generate reports to assess the effectiveness of the application and identify areas for improvement.
Conduct regular reviews of system usage and user feedback to inform future enhancements and training needs.
Change Management
Coordinate and manage change requests related to the FIS PaymentHub (Trax) application, ensuring proper documentation and communication with stakeholders.
Facilitate testing and validation of system changes to ensure they meet business requirements and do not disrupt existing operations.
Vendor Management
Liaise with FIS to address technical issues, negotiate service agreements, and ensure service level agreements (SLAs) are met.
Stay informed about product updates, new features, and best practices from FIS to leverage the full capabilities of the PaymentHub solution.
Other responsibilities :
Collaborating with teams across different regions is a standard practice
Plans / Strategizes / Manages / Coordinates any complex Project or Project Portfolio with limited on-boarding time
Guides and supports Operations proactively (CIP, Standardization)
Manages actuals within budget
Challenges the status quo but also accepts a decision by management once made
Represents projects in front of higher management
Acts as an expert in their respective area
Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company
Qualifications
Studies : University Diploma
High school Diploma
Knowledge and Skills :
Language : English B2 in writing and speech
Master Diploma in Business, Informatics, Business Administration, Economics, IT or similar
Working experience in a Cash & Bank area especially within banks and / or payment service provider (PSP)
Experience in Project Management, or as a key user for a process
Experience in business processes Book to Report, Bill to Cash, Procure to Pay, Audit or Compliance;
Solid Expertise in SAP processes and Data Security
Shared Service experience is a plus, IT affinity
Strong communication, moderation, collaboration and organizational skills
Self-initiative, competent team player, persuasive power, assertiveness and implementation strength, intercultural competency
Ability to work result-focused effectively on multiple projects in parallel
Process orientation, ability to work under pressure and conceptual skills
Strong problem-solving and analytical skills, with the willingness for self-driven and -initiative acquisition of knowledge and taking responsibility
Conceptual, diligent and structured way of working with a strategical, tactical and service mindset
Customer and process orientation with a view to the legal aspects
Ability to establish and maintain outstanding relationships with customers, (internal) vendors, co-workers and stakeholders
Team oriented, able to delegate tasks and mentor team members in their tasks and activities
Flexibility, orientation on goals, self-initiative
Can prioritize and delegate
Mentors associates in their development
Makes decisions and can defend them
Manages work-life-balance
Keeps a helicopter view at all times
Willingness to travel (if needed for a project)
Additional Information
LikeABosch Benefits :
Financial benefits :
Work-Life Balance :
Health and sport :
Development :
It • Timișoara, Județul Timiș, Romania