IT Owner for FIS Payment Hub (Trax) in Cash and Bank service

Job Description

Responsible for overseeing the configuration, operation and maintenance of the payment application, ensuring it aligns with business objectives and internal / external regulations. This role serves as a critical link between user departments and IT, facilitating effective communication and collaboration.

Key Responsibilities :

Application Management

Oversee the configuration, operation, and maintenance of the FIS PaymentHub (Trax) application and associated bank connectivity.

Monitor and manage internal and external interfaces, ensuring compliance with industry standards and effective troubleshooting.

Stakeholder Collaboration

Collaborate with internal stakeholders to evolve the payment IT infrastructure based on functional requirements and business needs.

Act as a liaison between user departments and IT (both internal and external), ensuring technology solutions align with business objectives.

System Optimization

Identify, implement, and manage technical and strategic improvements to optimize the usage of FIS PaymentHub (Trax) within the Bosch environment(s).

Lead special projects aimed at enhancing IT support and improving system performance in collaboration with stakeholders.

Issue Resolution

Ensure timely resolution of application issues, coordinating system updates and enhancements as necessary.

Troubleshoot and resolve application issues to ensure seamless functionality and minimal disruption to business operations.

User Support and Training

Provide training and support to users, fostering effective utilization of the system and ensuring users are well-informed about features and functionalities.

Develop and maintain user documentation and training materials to facilitate onboarding and ongoing education.

Compliance and Governance

Ensure adherence to internal regulations and compliance requirements related to payment processing and data protection and security. These are for instance :

Regularly review and update of LeanIX documentation

Creation and regularly review of Application Authoriation Concept (AAC)

Creation and regularly review of Data Concept

Execution of yearly Operator Self Check (OSC)

Initiation of PEN-Tests

Regularly review and update policies and procedures to reflect changes in regulations or business practices.

Performance Monitoring and Reporting

Monitor system performance metrics and generate reports to assess the effectiveness of the application and identify areas for improvement.

Conduct regular reviews of system usage and user feedback to inform future enhancements and training needs.

Change Management

Coordinate and manage change requests related to the FIS PaymentHub (Trax) application, ensuring proper documentation and communication with stakeholders.

Facilitate testing and validation of system changes to ensure they meet business requirements and do not disrupt existing operations.

Vendor Management

Liaise with FIS to address technical issues, negotiate service agreements, and ensure service level agreements (SLAs) are met.

Stay informed about product updates, new features, and best practices from FIS to leverage the full capabilities of the PaymentHub solution.

Other responsibilities :

Collaborating with teams across different regions is a standard practice

Plans / Strategizes / Manages / Coordinates any complex Project or Project Portfolio with limited on-boarding time

Guides and supports Operations proactively (CIP, Standardization)

Manages actuals within budget

Challenges the status quo but also accepts a decision by management once made

Represents projects in front of higher management

Acts as an expert in their respective area

Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company

Qualifications

Studies : University Diploma

High school Diploma

Knowledge and Skills :

Language : English B2 in writing and speech

Master Diploma in Business, Informatics, Business Administration, Economics, IT or similar

Working experience in a Cash & Bank area especially within banks and / or payment service provider (PSP)

Experience in Project Management, or as a key user for a process

Experience in business processes Book to Report, Bill to Cash, Procure to Pay, Audit or Compliance;

Solid Expertise in SAP processes and Data Security

Shared Service experience is a plus, IT affinity

Strong communication, moderation, collaboration and organizational skills

Self-initiative, competent team player, persuasive power, assertiveness and implementation strength, intercultural competency

Ability to work result-focused effectively on multiple projects in parallel

Process orientation, ability to work under pressure and conceptual skills

Strong problem-solving and analytical skills, with the willingness for self-driven and -initiative acquisition of knowledge and taking responsibility

Conceptual, diligent and structured way of working with a strategical, tactical and service mindset

Customer and process orientation with a view to the legal aspects

Ability to establish and maintain outstanding relationships with customers, (internal) vendors, co-workers and stakeholders

Team oriented, able to delegate tasks and mentor team members in their tasks and activities

Flexibility, orientation on goals, self-initiative

Can prioritize and delegate

Mentors associates in their development

Makes decisions and can defend them

Manages work-life-balance

Keeps a helicopter view at all times

Willingness to travel (if needed for a project)

Additional Information

LikeABosch Benefits :

Financial benefits :

• Flexible benefits system  – In addition to your salary, we provide 2700 RON / year through your benefits account, allowing reimbursements based on your preferences;
• Meal tickets -  A balanced diet includes at least one hot meal per day, therefore we offer you meal tickets with a value of 35 Ron;
• The 13th salary -  Your contribution to Bosch is valuable. Celebrate a successful year with the 13th salary, just in time for the winter holidays;
• Celebrate together  - We Like to give presents to our Loved ones, therefore we offer you 300 Ron for Christmas and Easter. Your minor children will enjoy this benefit too, as they will also receive 300 Ron;
• Loyalty bonus : We value your commitment and at 5 years you will receive 750 RON, at 10 years 1500 RON, and for every additional 5 years brings another 1500 RON. It’s our way of saying thank you for being part of our journey.
• Language courses  - A new language is key to a new world, so we invite you to learn languages in your free time and get a discount of up to 1200 RON / year (e.g. : two modules of 600 RON each). Please note that the discount is based on the certification that you have passed the specific module.
• Referral bonuses -  We build our teams on trust, so we encourage you to refer new candidates to us through our program : Recommend Bosch. For certain positions, we will honor you with an attractive bonus;
• Relocation package  - If you’re being recruited from more than 50 km away, we provide a standard relocation package of 2500 RON (conditions apply). This is a one-time fee, paid together with your first salary.
• Life events celebration  - Your family is growing while working at Bosch? We congratulate your newborn with a 5000 RON bonus;
• Unforeseen situations  - In case of unfortunate events, we support you by offering you free days and financial support (handled on a case-by-case basis);
• Discounts to our partners -  We have a strong network in our community so we can offer you discounts to various businesses such as ISHO, Vodafone, and others.

Work-Life Balance :

Health and sport :

Development :