Talent.com
Această ofertă de loc de muncă nu este disponibilă în țara dvs.
Service Lead with German

Service Lead with German

NTTSibiu, Romania
În urmă cu 17 zile
Descrierea postului

JOB DESCRIPTION

Who we are

The Cluster Lead is focused on ensuring the seamless operation, reliability, and performance of critical business applications while driving continuous improvement and efficiency in application operations. The Cluster Lead will collaborate closely with cross-functional teams to align application services with business goals and user needs.

What you'll be doing

  • Management of the Incident Resolution Process : Coordination of all steps for the rapid and effective resolution of major incidents and major problems including assessment, escalation, and implementation of necessary actions.
  • Ensuring Communication : Responsible for continuous and appropriate communication to all stakeholders, such as clients and internal teams, throughout the handling of a major incident.
  • Follow-up on Actions : Monitoring and tracking all actions agreed upon during the resolution process, as well as escalating in case of a lack of progress.
  • Documentation and Post-Processing : Ensuring comprehensive documentation of the entire process and conducting reviews to identify optimization potentials.
  • Process Optimization : Regular review and further development of the major incident process to ensure system stability and reduce resolution times.
  • Evaluate and prioritize incidents, ensuring compliance with escalation guidelines.
  • Lead and coordinate major incident resolution efforts, including conferences and solution discussions.
  • Provide ongoing updates to stakeholders, send and archive minutes, and share regular reports.
  • Analyze resolved incidents, document findings, and identify improvement opportunities.
  • Optimize processes and create quality reports, while maintaining a knowledge database for faster resolution of future incidents.
  • Is responsible for overseeing and managing all major problems within their area of responsibility (cluster). They coordinate the team and prioritize problems.
  • In cases of severe or prolonged incidents, the Cluster Lead ensures rapid escalation and communication to the appropriate decision-makers.
  • They escalate issues to upper management when decisions at a higher level are required and ensure that management teams are informed in a timely manner.
  • Responsible for effective communication between all involved internal teams (e.g., IT, business units, service desk) and external stakeholders (e.g., service providers, clients).
  • Furthermore, they ensure that the necessary resources (technicians, tools, processes) are allocated to incidents within the cluster.

What you'll bring along

  • Bachelor’s degree in a technical field would be preferable
  • At least 5-7 years of experience within the Application Management Services field
  • In-depth understanding of various methodologies, with specific expertise in ITIL and Agile frameworks
  • Customer Orientation and Relationship Management skills
  • Excellent people management skills
  • Excellent communication and project management skills
  • Assertiveness, business orientation, analytical thinking
  • Excellent command of both spoken and written English and German
  • Document

    What’s in it for you

  • New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
  • Pick your working style : choose from Remote, Hybrid or Office work opportunities
  • Early bird or night owl? Our projects have different working hours to suit your needs
  • Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
  • We want you to stay healthy! Enjoy our Private Health Insurance ⁠– it’s custom-made for you
  • A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
  • Make the most of our epic or themed events – they’re lovingly designed for our people and their families
  • NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.

    Not the job for you? Perhaps you have a friend who would be a perfect fit. Send them this link!

    LI-AR2

    Creați o alertă de locuri de muncă pentru această căutare

    German • Sibiu, Romania

    Locuri de muncă asemănătoare
    account manager with German

    account manager with German

    Colt Technology ServicesSibiu, RO
    Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure...Afișați mai multeUltima actualizare: acum 5 zile
    Regional Commodity Lead

    Regional Commodity Lead

    thyssenkrupp Bilstein SASibiu, RO
    Laufende Rekrutierung, Eintrittsdatum flexibel.Management of the commodity / as well as technical management of the commodity team (RCLs) / ensuring communication within the commodity of targets, e...Afișați mai multeUltima actualizare: acum 30+ zile
    Lucrator pe tura de noapte in aeroport (gn)

    Lucrator pe tura de noapte in aeroport (gn)

    Gi Group Deutschland GmbHSibiu, Rumänien
    Lucrator pe tura de noapte in aeroport (gn).Gi Group Germania va ofera locuri de munca in Germania cu acordarea serviciilor complete si cazarei la necesititate. Scanati pachete folosind scanerul man...Afișați mai multeUltima actualizare: acum 30+ zile
    Customer Care Representative - German - Romania

    Customer Care Representative - German - Romania

    JUJURSibiu, Sibiu, .RO
    Quick Apply
    Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions.Candidates and clients come to us as we take the time to really understand their needs.We are...Afișați mai multeUltima actualizare: acum 30+ zile
    SCM Data Analytics Specialist SIBIU

    SCM Data Analytics Specialist SIBIU

    SIMEA SIBIU S.R.L.Sibiu, Sibiu, Romania
    Knowledge for the world of tomorrow.Siemens Digital Industries is an innovation and technology leader in industrial automation and digitalization. In close cooperation with our partners and customer...Afișați mai multeUltima actualizare: acum 4 zile
    Somarest

    Somarest

    Organisation Consulting ProdSibiu, Sibiu, RO
    Quick Apply
    Organisation Consulting Prod (OC Prod) is a Human Resources consulting company founded in 2005 and based in Bucharest, Romania. With a presence in Romania, France, and the African continent, we are ...Afișați mai multeUltima actualizare: acum 30+ zile
    Quality Engineer

    Quality Engineer

    EuroTriadeSibiu, Romania
    QualityEngineer with Continuous Improvement Expertise.We are recruiting on behalf of our client, a.If you are a proactive and detail-oriented professional looking to advance your career as a.Develo...Afișați mai multeUltima actualizare: acum 30+ zile
    Sales Back Office Analyst

    Sales Back Office Analyst

    thyssenkrupp Bilstein SibiuSibiu, Județul Sibiu, RO
    Quick Apply
    Perform specific back-office sales activities;.Offers support for specific processes like : order processing, pricing, general costumers discussions. .Process customer orders in SAP and deliver infor...Afișați mai multeUltima actualizare: acum 5 zile
    Lead Generation Specialist

    Lead Generation Specialist

    RM Staffing B.V.Sibiu, SB, RO
    Market Research & Client Targeting.Conduct targeted research to identify potential clients globally.Use LinkedIn, CRM tools, and public databases to build lists of qualified prospects.Understan...Afișați mai multeUltima actualizare: acum 4 zile
    Executive Assistant to the CEO in Sibiu Romania with fluent German and English (m / f / d)

    Executive Assistant to the CEO in Sibiu Romania with fluent German and English (m / f / d)

    Jaeggi Industries SRLSibiu, Sibiu, Romania
    Quick Apply
    Executive Assistant to the CEO in Sibiu Romania with fluent German and English (m / f / d) at Jaeggi Industries SRL | softgarden. KG, headquartered in Fürstenfeldbruck near Munich, Germany, is a leadin...Afișați mai multeUltima actualizare: acum 30+ zile
    • Ofertă promovată
    Game presenter and shuffler (German)

    Game presenter and shuffler (German)

    David Kennedy RecruitmentSibiu, Sibiu, Romania
    David Kennedy Recruitment is working with a leading B2B solution provider who are looking to recruit German-speaking Game Presenters for their Gaming studios in Bucharest, Romania.Position : Game p...Afișați mai multeUltima actualizare: acum 25 zile
    Material Planner SIBIU

    Material Planner SIBIU

    SiemensSibiu, Sibiu, Romania
    Change world of tomorrow with us.Siemens Digital Industries is an innovation and technology leader in industrial automation and digitalization. In close cooperation with our partners and customers, ...Afișați mai multeUltima actualizare: acum 13 zile
    Warranty Claims with German

    Warranty Claims with German

    BertrandtSibiu
    Warranty Claims and Service Inclusive Program Assessment where you will have to do the following : .Automated Processing OversightManual AssessmentCorrection, Rejection, or CreditTechnical Understand...Afișați mai multeUltima actualizare: acum 30+ zile
    Process Engineer

    Process Engineer

    Marquardt GroupSibiu, RO
    Our name stands for the interface of tomorrow.With the latest mechatronics and sensor technology, our around 11,000 employees at 22 locations are revolutionizing the human-technology interface ever...Afișați mai multeUltima actualizare: acum 17 zile
    Junior BI-Administrator

    Junior BI-Administrator

    CWSSibiu
    Administer SAP BW, SEM, Business Objects, Analytics Cloud, and Datasphere.Execute regular housekeeping tasks and system health checks. Provide technical support for system issues and manage software...Afișați mai multeUltima actualizare: acum 14 zile
    Senior Service Delivery Manager

    Senior Service Delivery Manager

    EndavaSibiu
    Service DeliveryCardiff+7 more.Developing client relationships.Contractual Management : actively participates in Client / internal contract negotiations. Production of Service Design requirements.Con...Afișați mai multeUltima actualizare: acum 30+ zile
    Automotive Controlling Specialist (Purchasing) - Sibiu Finance, Purchasing & Sales

    Automotive Controlling Specialist (Purchasing) - Sibiu Finance, Purchasing & Sales

    ContinentalSibiu, SB, RO
    Check out your future responsibilities below : .Independent coordination of Purchasing Controlling activities as key contact between and Purchasing Controlling department and dedicated Business Area ...Afișați mai multeUltima actualizare: acum 30+ zile
    Tiler

    Tiler

    SILVERHANDSibiu, Romania
    Quick Apply
    CV-ului în limba germană pentru recrutare).Printre principalele sarcini ale persoanei angajate se numără : .Oferta este destinată femeilor și bărbaților care îndeplinesc condițiile de recrutare.Afișați mai multeUltima actualizare: acum 14 zile