Technical Solutions Analyst I - Evening Shift (15 : 00 - 24 : 00)

This will be a hybrid contract.

OnCall shifts as needed.

This role is responsible for performing solution related service request investigations, as well as incident resolution and application maintenance. This is a high-volume team supporting both contracted and federal clients. This backfill will support team health and prevent backlog growth.

Role is responsible for performing troubleshooting investigations and reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. Application : Powerchart Ambulatory / Message Center : Message Center Intended Use - Message Center is a software-only application that allows clinicians to approve orders, endorse results, and sign documents.

As a Technical Solutions Analyst I, you will be responsible to perform troubleshooting investigations and reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally.

You will also perform troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating / cycling servers. You will communicate effectively verbally and in writing to clients and internal stakeholders.

You will also document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. You will prioritize work based on severity and urgency, balancing client and business needs. You will also collaborate among and across teams to ensure issues are addressed by the appropriate individuals.

The candidates need to be willing to work on on-call support and open to working in US shift Evening Shift (15 : 00 - 24 : 00)

Responsibilities

• Perform troubleshooting investigations, reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally.
• Perform troubleshooting investigations via back-end methods by capturing log files, querying tables, updating database fields, and updating / cycling servers.
• Prioritize the work of self and others based on severity and urgency, and balance client and business needs in complex situations.
• Collaborate across teams and organizations to ensure complex issues are addressed by the appropriate individuals.
• Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation

Technical Skills

Basic Qualifications :

As an Associate Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide level one support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).

Career Level - IC1