About Us
nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 460 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.
Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors!
If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time.
About you
You bring a strong track record of leading high-performing support teams across multiple locations in fast-evolving organizations, ideally within a SaaS or technology-driven environment.
You’re passionate about operational excellence , coaching talent, and building scalable, process-oriented support frameworks .
You are as comfortable managing day-to-day operations as you are driving long-term strategic initiatives.
Purpose of role
We’re looking for a dynamic and experienced Technical Support Manager to join our Customer Support team based in Romania. In this hybrid role ( up to 3 days / week in our Bucharest office) , you'll be responsible for ensuring high service levels while developing and executing the future support strategy for a growing and evolving team.
You will report directly to the Global Customer Support leadership and play a key role in operational performance, continuous improvement, and transformation.
This role is ideal for a results-oriented leader who thrives in fast-paced environments, builds strong cross-functional partnerships, and brings structure, consistency, and clarity during times of growth and change.
Overall responsibility
What You’ll Bring
At nShift we believe in embracing diversity in all forms and fostering an inclusive environment for everyone which we believe is essential for our continued success. We're an equal-opportunity employer which means that all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.
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Technical Support • București, București, RO