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iHCM Client Service Consultant

iHCM Client Service Consultant

ADPBucharest, rom-ro
În urmă cu peste 30 de zile
Descrierea postului

Position Description

KEY DUTIES / TASKS :

  • Undergo Product training, maintain up-to-date knowledge and evolve alongside the HR Solutions
  • Communicate with the internal stakeholders managing the other integration components (Celergo Service teams, Payroll Partners) / customer contacts to understand in-depth technical aspects of the customer ‘s requirements
  • Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference
  • Function as a liaison between the client and the integration components by coordinating the steps towards understanding and resolving any issue raised
  • Develop and maintain excellent relationships based on trust and credibility with all our customers and internal stakeholders
  • Help in continuously improving the support service to maintain a high level of customer satisfaction.
  • Work with implementation and product development teams around the globe to identify and report defects and enhancement needs
  • Maintain and contribute to the Knowledge Base library
  • Work closely with the team and support in training and assessing new recruits
  • Adhere to ADP standards, policies and methodologies in all areas of business
  • Analysis activities in order to define specifications for building effective systems, capable to meet user requirements
  • Giving advice to clients to optimize their use of the product
  • Adjust set up of the product when requested
  • Ability to influence and guide clients to ADP best practice and standard solution adoption

REQUIREMENTS :

  • Graduates / Post Graduates in Engineering or Computer Applications is an added advantage
  • Advanced level of English; German language is a big plus
  • Proven experience in supporting international customers
  • Experience working with HR Information Systems / CRM Systems will be a massive advantage
  • Ability to work in a challenging and demanding environment, alongside other energetic professionals
  • Demonstrate an in-depth knowledge of the product range features, technical limitations and business benefits
  • Ability to understand Client business requirements and recommend the appropriate solution whilst being aware of technical constraints
  • Knowledge of HR legislation would be an advantage
  • Excellent communication in oral, written and listening skills
  • High standard of personal, product and technical presentation
  • Demonstrate organizational skills in client visits, product implementation and administration
  • Excellent logical and problem solving skills
  • Ability to work both independently and as a team player with a positive attitude
  • Quick adaptability with an openness to learn and develop
  • Solid customer focus, with the aim of building lasting relationships
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