(Mid / Senior) Project Manager

Project Manager

Timisoara, Romania

About Toluna

Introduction

Your primary focus will be to deliver great client experience by meeting clients' strategic insights needs either by supporting their DIY, ADIY (assisted DIY), or Field and Tab projects as well as supporting our research team in the execution of Full Service research projects.

You will be integrated in a team of established project managers but have full ownership over DIY, ADIY or Field and Tab projects.

Responsibilities :

• Establish a trusted / strategic advisor relationship with each assigned client and drive continued value of our products and services
• Be expert and proponent of Toluna Start, our proprietary consumer insights platform, for external and internal audiences
• Responsible for initial end-client training and onboarding on the Toluna Start platform
• Proactively contact & train clients on new solutions / enhancements
• Advise clients / users on custom survey approach and online reporting capabilities based on Toluna Analytics
• Questionnaire optimization / logic review
• Routinely review client’s programming to ensure best practices are met and implemented
• Project Management of easy to complex DIY, ADIY, Field and Tab or Full Service projects (depending on your entry level) : Coordinate overall project activities with internal teams and clients, program surveys on your own or work with expert teams while ensuring programming edits are implemented accurately in a timely manner, and test link is checked before sending to client.
• Administer / monitor fieldwork either fielded by you or fielded by the field management team
• Monitor data quality
• Update client / internal team on (fieldwork) progress at regular intervals
• Enable account growth by proactively consulting on optimisation and opportunities for further usage of our platform. Ensure timely communication with sales and client lead is being practiced, including update on license status and credit balance / spending trends
• Coaching and support of junior staff members (extent depending on your entry level)

Your profile :

Our values :

A cting with Ownership- Demonstrating individual accountability

B ringing a forward mindset- Being action-oriented, bold and entrepreneurial

C ollaborating with Curiosity- Exhibiting teamwork through togetherness

D iscussing openly, committing jointly- Sharing your views openly

E mbracing empathy- Being egoless & caring

What we offer :

At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board.

Other benefits :