Site Reliability Engineer - Cloud

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Purpose

IDEMIA Secure Transactions, a division of IDEMIA Group, is a leading provider of payment and connectivity solutions.

Our 10,000 employees make it their mission to unlock safer and easier ways to pay and connect.

For decades, we have pioneered the future of our industry, empowering our clients to offer essential services with an unbeatable balance between high-level security and ease of use.

We are uniquely positioned on the market thanks to our long-standing expertise in advanced cryptography and at-scale credential issuance.

Our ultra-secure suite of products and services adopt a client-centric approach ౼ guaranteeing that the demand for immediacy, hyper-personalization and convenience for end users is met.

Join us to discover a dynamic and exciting world where your expertise can make a difference.

We offer an ever-evolving environment where learning and progressing are pillars of our culture, designed to help each and everyone nurture their skills and distinctive qualities.

Boredom is not in our vocabulary; embrace new challenges and opportunities for growth every day, to shape a career as unique as you are.

This role is responsible for maintaining the service-level agreement critical production platforms or products and providing automated operations to ensure the service to our clients is always of the best quality.

Key Missions

• Run the production environment by monitoring availability and taking a holistic view of system health in both Azure and Private DCs
• Designing and maintaining scalable infrastructure as code using Terraform
• Recover platforms during production incidents to meet targeted SLO; perform detailed root cause analysis to prevent regressions.
• Troubleshoot, evaluate and resolve operational challenges and support escalation
• Maintain platforms after go live by measuring and monitoring their availability, performance and overall system health.
• Documenting Knowledge
• Scale systems through automation, improving change velocity and reliability
• Leverage technical skills to partner with team members and be comfortable diving into a problem as needed
• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
• Participate in system design consulting, platform management, and capacity planning
• Work with feature teams on day-to-day design and development activities (e.g. review architectural changes and their impact on platform OA&M, challenge security decisions, provide feedback and propose improvements related to operational aspects of the applications)
• Develop auxiliary tools automating or simplifying platform Ops
• Take responsibility for platform availability, performance and overall system health; manage platform’s error budget
• Recover platforms during production incidents to meet targeted SLOs; perform detailed root cause analysis to prevent regressions
• Provide technical expertise on Idemia products and support processes to internal and external customers, including defining SLI / SLO acceptable by all involved parties
• Validate readiness and maturity of new rollouts through development, execution and verification of automated smoke test suites

Profile & Other Information

Qualifications :

Personality Profile :