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Service Manager for Collaboration Services and AI Powered Solutions

ContinentalTimisoara, RO

În urmă cu 25 zile

Descrierea postului

Job Description

Overview : The Service Manager for Collaboration is responsible for managing and optimizing the collaboration services. This role requires close collaboration with various departments to ensure that communication and collaboration solutions are used efficiently and effectively.

Main Responsibilities :

Manage and maintain collaboration services tools (, Microsoft CoPilot, MS-Search, Slido)
Ensure the availability and performance of the service through proactive monitoring and maintenance
Manage projects related to collaboration services, including AI-Based powered solutions such as MS Copilot
Collaborate with internal teams to ensure effective coordination and timely resolution of issues
Collaborate with business process owners to understand requirements and provide solutions
Develop and execute service strategies to enhance customer experience and meet service objectives
Assist in the development and implementation of security policies and procedures for collaboration systems
Train and support end-users in using the systems
Manage projects related to messaging and collaboration services, including planning, execution, and follow-up
Ensure service and process quality based on ITSM governance rules and standards
Monitor service metrics, analyze customer feedback, and implement improvements
Oversee the service catalog and knowledge management processes

Qualifications

A degree in Computer Science, Information Technology, or a comparable qualification

Several years of experience in managing collaboration services, preferably in a large corporate environment

In-depth knowledge of Microsoft 365, and other relevant technologies

Familiarity with change management practices, ITIL principles and Agile methodologies.

Experience in performing system upgrades and migrations

Excellent organization skills, with the ability to prioritize and manage multiple tasks.

Knowledge of implementing and managing security policies for IT systems

Strong problem-solving abilities and resilience in high-pressure situations

Excellent communication and teamwork skills

Fluent in English (knowledge of German is a plus)

Project management experience is an advantage

Additional Information

The Service Manager will play an important role in optimizing our collaboration services, ensuring seamless communication and productivity across the organization.

The Service Manager leads initiatives to improve service quality, drive user adoption, and leverage the full potential of M365 tools to support our business objectives.

This role requires a proactive approach and the ability to handle both technical and organizational challenges.

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Service Manager • Timisoara, RO