Accounts Payable Helpdesk - Process Associate - Dutch – Hybrid Bucharest

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting Applications for Accounts Payable Helpdesk - Process Associate - Dutch – Hybrid Bucharest

The Accounts Payable team is part of the Finance Operations pillar which is responsible for executing day-to-day operations (sourcing, procurement, accounts payable, payroll, general ledger accounting, and financial reporting) for our clients. We protect and oversee corporate assets by establishing a control framework and audit environment and ensure those frameworks are implemented and followed. Accounts Payable Associates are ultimately responsible for ensuring vendors are paid within contractual terms; that invoices are processed accurately and paid with appropriate approvals and support. AP Associates will also oversee the travel and expense program to ensure that reimbursements adhere to company policy, paid timely and processed accurately.

Responsibilities

• Carry out all reporting requirements accurately and within the specified time scales;
• Sending remittance advices to suppliers;
• Search for relevant information in the system;
• Create case / sending e-mail and tracking them till closure;
• Contact Suppliers for resolution of queries;
• Resolution of suppliers queries, major discrepancies, clarification with regards to rejected payments;
• Provide resolution / feedback regarding queries in an accurate and timely manner (using E-mail, telephone or any other available tools);
• Provide information on status of invoices, relevant contact information (telephone, fax);
• Provide support to the Processing team;
• Proactive controls for avoidance of future errors;
• Vendor reconciliation and reporting;
• Debit balances for supplier, if required;
• Maintain the relationship with the customer, understanding customer needs and find solutions consistent with the objectives set;
• Chasing vendors for balance confirmation and / or for clarifications needed;
• Understand query raised by internal / external stakeholders;
• Routing out of scope issues to internal teams for further resolution;
• Reading and learning the standard operating procedures, contributing to the development / improvement of the operating procedures, escalating of all unsolved / unclear issues to the team leader;
• Adopt a flexible approach to job content with a view to developing own skills and knowledge to undertake a range of task requirements within the team. This may also involve multi-skilling across transaction processing.

Qualifications we seek in you!

Minimum Qualifications / Skills

Preferred Qualifications / Skills

What can we offer?

If interested in finding out more about a role in Accounts Payable, check out the following interview with our colleagues : Work at Genpact : Accounts Payable