1st-Level-Supporter/in

Cluj-Napoca, RO
SHD Group Holding GmbH
Sursa : IT Jobs
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IT, Hardware, 1st-Level-Support, Konfiguration, ERP, Rechenzentrum

SHD AG in Andernach develops and markets ERP and organizational solutions, space planning, configuration and visualization systems, logistics software, and financial and human resources management systems.

Hardware, its own computer center and support for the complete IT infra- and network structure of companies round off the product range of the industry market leader.

The SHD Group is one of the leading software specialists in Germany! Currently, more than 500 employees work in the SHD Group.

SHD Kreative Planungs-Systeme GmbH is looking for the next possible date :

First Level Support Employee (m / f / d)

Your tasks :

  • You will work in a process-oriented IT service team in international telephone and digital customer support. The acceptance and processing of requests and faults are part of your core tasks
  • You contribute significantly to increasing the satisfaction of our customers : You provide qualified support for all KPS products related issues.
  • The installation, setup and configuration of KPS applications as well as online trainings complete your range of tasks.

In some cases, this may also be necessary on site at our customers

  • The cooperation in quality assurance measures and in requirements management for our products is also part of the work task
  • You support us with your commitment to on-call services as well as the maintenance of our knowledge database

Your profile :

  • You have a completed IT-related or commercial vocational training.
  • Ideally, you already have support experience or have experience in the furniture / kitchen industry and have already worked with kitchen planning software
  • Your working style is independent and characterized by a high customer orientation, teamwork and willingness to learn
  • You impress with your analytical skills and are necessarily IT-savvy
  • You communicate professionally, are resilient and do not let yourself get upset even in difficult conversations, tasks or problem solving
  • You have very good German and good written and spoken English skills
  • French skills are also an advantage and desirable, but not a must

We offer :

  • Mobile and flexible work
  • Performance-based income
  • Vacation and Christmas bonus
  • Pleasant working atmosphere
  • Family-friendly corporate culture (e.g. parent-child office)
  • Support for personal training
  • Future-oriented jobs
  • Job bike leasing
  • Charging station for e-cars or plug-in hybrids
  • Voluntary social benefits
  • Meal allowance as well as coffee, tea, water and fruit free of charge
  • Free parking

KPS - Planning, visualization and configuration software for the furniture industry.

Welcome to SHD Kreative Planungs-Systeme GmbH, the international trendsetter for professional planning software. At KPS you will find planning solutions for kitchen, bathroom, living, upholstery, young living and office.

We offer multimedia software for visualization, configuration and 3D planning. And perfect solutions for your online business and internet marketing.

Everything from a single source, including first-class service.

Get yourself and your ideas involved :

We look forward to receiving your online application, stating your desired salary.

For more information, please visit www.shd.de.

Contact : Peggy Kücken

D : 02632 / 295-613

Reader Service Code : 577

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