Talent.com
Această ofertă de loc de muncă nu este disponibilă în țara dvs.
Customer Service - Senior Process Associate – German – On Site Bucharest

Customer Service - Senior Process Associate – German – On Site Bucharest

GenpactBucharest, Romania
În urmă cu peste 30 de zile
Descrierea postului

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Customer Service - Senior Process Associate – German – On Site Bucharest

The Associate / Team Member serves as the primary liaison between our client and the customers, delivering timely and accurate operational support to them. This role is pivotal in enhancing the experience of the customers, requiring a strong track record in customer service. The Associate / Team Member addresses customer issues efficiently, collaborates with other stakeholders, and adheres to service level agreements for phone, chat, and / or email communications. Additionally, the role involves contributing to a positive team environment and driving process improvements.

Perform operational tasks within Customer Servicing area. Resolution of tasks accurately and efficiently to achieve the fixed service level target. Coordinating all required continuous improvement actions.

Responsibilities

  • Responsible for the Customer service operational tasks :

oCall handling

oChannel handling

oCustomer enquiries

oSales support

oNew business

oPolicy issuance

oPayment processing

oPolicy amendments Refunds

oRenewals

oCancellations

oComplaint handling

oCustomer surveys (NPS)

oSanctions screening

oFraud management

oResource demand planning

oTraining

Important : This job requires working a 24 / 7 schedule with alternating shifts.

Qualifications

Minimum qualifications

  • Graduation (any stream)
  • Customer Focus (focus on internal customers and impact on our external customers)
  • Bias for action (focus on results and use of intelligent risk taking)
  • Team Alignment (team player; supports and respects others)
  • Good verbal and written communication skills German B2
  • English min B2
  • Preferred qualifications

  • Adaptability : Work effectively in a dynamic contact center environment, adapting quickly to changing priorities with a sense of urgency.
  • Complex Query Resolution : Resolve complex queries from customers using strong critical thinking and decision-making skills.
  • Exceptional Service : Provide exceptional service by building trust and strengthening relationships through empathy, active listening, and rapport building.
  • Multichannel Communication : Navigate multiple communication channels (phone / chat / email) to engage with customers effectively.
  • Professional Communication : Demonstrate clear, professional written and oral communication; listen empathetically to understand and prioritize customer needs, providing appropriate solutions.
  • Performance Goals : Consistently meet customer experience and efficiency (quality / productivity) goals.
  • Confidentiality and Compliance : Maintain high levels of confidentiality and data security standards, adhering to company policies and a commitment to exceptional service.
  • Problem-Solving : Seek solutions through logical reasoning and data interpretation independently.
  • Team Environment : Foster a positive and cooperative team environment.
  • Continuous Improvement : Show enthusiasm for learning and commitment to continuous improvement.
  • Ability to work with various IT applications
  • Customer service orientation
  • Ability to work effectively under pressure
  • Knowledge of MS Office
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional tranings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy
  • Creați o alertă de locuri de muncă pentru această căutare

    Customer Service • Bucharest, Romania

    Locuri de muncă asemănătoare
    German Customer Support Agent in Bucharest

    German Customer Support Agent in Bucharest

    Cross Border TalentsBucharest, Romania
    Job Opportunity : German Customer Support Agent in Bucharest.Permanent, Hybrid (2 days on-site, 3 days remote).Monday to Friday, 09 : 00 - 18 : 00. Provide excellent customer support to German-speaking c...Afișați mai multeUltima actualizare: acum 25 zile
    License Owner, Bucharest

    License Owner, Bucharest

    Stranger SoccerBucharest, Bucharest, RO
    Quick Apply
    Passionate about football (soccer) AND about business? Stranger Soccer is expanding to key cities around the world.We are looking for a License Owner to open and operate the Stranger Soccer busines...Afișați mai multeUltima actualizare: acum 30+ zile
    Animator, Bucharest Games

    Animator, Bucharest Games

    Amazon Development Center (Romania) S.R.L.Bucharest, ROU
    Welcome to Amazon Games Bucharest! Joining the ranks of the existing development teams in Orange County, Montreal, San Diego and Seattle, we’re excited to expand Amazon Games’ commitment to creatin...Afișați mai multeUltima actualizare: acum 30+ zile
    Babysitter wanted in Bucharest - babysitting Bucharest

    Babysitter wanted in Bucharest - babysitting Bucharest

    BabysitsBucharest, București, RO
    A babysitter wanted in Bucharest for 1 child, babysitting in Bucharest.Căutăm o bonă de încredere care să aibă grijă de bebușul nostru prietenos, independent și liniștit. Este important ca aceasta s...Afișați mai multeUltima actualizare: acum 30+ zile
    Senior Process Manager

    Senior Process Manager

    dbschenkerBucharest, Bucharest, Romania
    Manage and work on implementation of complex projects and process improvement initiatives (process improvement, efficiency and effectiveness driven projects, automation implementations, transition ...Afișați mai multeUltima actualizare: acum 11 zile
    Games Presenter and Shuffler (Foreign Languages)

    Games Presenter and Shuffler (Foreign Languages)

    Salve.Inno ConsultingBucharest, Bucharest, Romania
    Competitive base salary + performance bonuses (including accommodation support).We are looking for a dynamic and engaging Game Presenter & Shuffler to join us in Bucharest! As the face of the compa...Afișați mai multeUltima actualizare: acum 30+ zile
    Oracle PL-SQL Developer

    Oracle PL-SQL Developer

    Shape Your Future with UsBucharest, Romania
    Oracle SQL / PL-SQL Developer (Senior Level).On-site in Bucharest (5 days / week).Senior Oracle SQL / PL-SQL Developer.Oracle environments from versions 11g to 19c. This role requires deep technical exper...Afișați mai multeUltima actualizare: acum 25 zile
    Senior Buyer - Gas Services Procurement

    Senior Buyer - Gas Services Procurement

    Siemens EnergyBucuresti, Bucharest
    Senior Buyer - Gas Services Procurement.Romania Bucuresti Bucharest Remote vs.Office Hybrid (Remote / Office) Company Siemens Energy Organization EVP Global Functions Business Unit Competence Hub Ful...Afișați mai multeUltima actualizare: acum 28 zile
    Game presenter and shuffler with German

    Game presenter and shuffler with German

    WibitBucharest, Romania
    In collaboration we are working with a leading B2B solution provider who are looking to recruit German-speaking Game Presenters for their Gaming studios in Bucharest, Romania.Remuneration : Base sal...Afișați mai multeUltima actualizare: acum 30+ zile
    German Customer & Sales Specialist

    German Customer & Sales Specialist

    NexusbalBucarest, Romania
    Quick Apply
    We're Hiring : Customer & Sales Specialist.Join a dynamic team in Bucharest where your sales experience and language skills will shine! This hybrid role blends flexibility and collaboration, wit...Afișați mai multeUltima actualizare: acum 5 zile
    Chief Accountant / Sr Controllership Analyst / Sr. Statutory Reporting Specialist

    Chief Accountant / Sr Controllership Analyst / Sr. Statutory Reporting Specialist

    HoneywellBucharest, BUCURESTI, Romania
    Are you ready to help us make the future?.Controllership Analyst, Chief Accountant (with English or German) and Sr.Statutory Reporting Specialist with German . Location : 3 George Constantinescu / Bu...Afișați mai multeUltima actualizare: acum 30+ zile
    SAP SD Consultant (German speaking)

    SAP SD Consultant (German speaking)

    Evolve TodayBucharest, Bucharest, .RO
    Quick Apply
    This text can be a short description about your company.A so called "boilerplate", describing your business, services or products that you offer and your target group. This text should be informativ...Afișați mai multeUltima actualizare: acum 23 zile
    Senior Account Manager (Bucharest area)

    Senior Account Manager (Bucharest area)

    Hilti GroupBucharest, South-East, Romania
    We’re looking for an experienced account manager to join our sales team.This is no ordinary sales job, as ours is a uniquely high performing and supportive working culture.You will be addressing la...Afișați mai multeUltima actualizare: acum 28 zile
    Customer Demand Specialist with Italian - Lenovo Intelligent Devices

    Customer Demand Specialist with Italian - Lenovo Intelligent Devices

    LenovoBucharest, Romania
    Do you enjoy a work culture and environment where you can see your career.And are you excited to join one of the leaders in the IT world?. Lenovo is seeking a Customer Demand Specialist for our hub ...Afișați mai multeUltima actualizare: acum 28 zile
    Game Presenter and Shuffler - German - Bucharest

    Game Presenter and Shuffler - German - Bucharest

    Dila RecruitmentBucurești, București, RO
    Quick Apply
    Ready for a career move that feels right? At.We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and work...Afișați mai multeUltima actualizare: acum 15 zile
    Temporary Sales Associate Bucharest Baneasa

    Temporary Sales Associate Bucharest Baneasa

    MICHAEL KORSBucharest
    Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.If you enjoy working in a creative, fast-paced environment, then we would love to ...Afișați mai multeUltima actualizare: acum 26 zile
    (Senior) Manager - Mobility & Digitalization with German (f / m / x)

    (Senior) Manager - Mobility & Digitalization with German (f / m / x)

    accilium Group GmbHBucharest, B, RO
    As a management and strategy consultancy, we are shaping the mobility of the future together with top-class clients from the Automotive & Transport, Energy & Environment and Public & In...Afișați mai multeUltima actualizare: acum 8 zile
    Sales Representative (Bucharest)

    Sales Representative (Bucharest)

    ReckittBucharest, Bucuresti, RO, N / A
    Sales Representative (Bucharest).Home to the world's best loved and trusted hygiene, health, and nutrition brands.Our purpose defines why we exist : to protect, heal and nurture in the relentless pu...Afișați mai multeUltima actualizare: acum 28 zile