Exadata Support Engineer (DBA background)

The team’s main responsibility is to troubleshoot highly complex technical issues related to the  Oracle Exadata stack and  within areas like  Real Application Clusters, High Availability, Data Guard, Corruption, Backup and Recovery, RMAN, Performance, Memory Management, Parallel query, Query tuning, Storage, ASM, Security, Networking, Storage and Linux operating system. The Engineer should have good hands on experience on Linux, Unix and / or Solaris platforms . The selected candidates are expected to work in partnership with customers, other support engineers and developers to deliver a superior ownership experience to the customer. The selected candidate will have opportunities to become an Expert / Guru in Oracle Database, Exadata and Cloud technologies. The candidate will be widely regarded as a subject matter expert in their current role and will demonstrate the ability to resolve complex problems or identify acceptable workarounds. He / she should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The Engineer is expected to be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address extremely complex, critical customer issues.

RESPONSIBILITIES

The main role of a Support engineer is to troubleshoot highly complex technical problems (related to Oracle Database / Exadata and Cloud) requiring a high level of technical expertise

• Works directly with customers
• Participates in weekend rotation and shifts
• Participates in initiatives that improve overall product and documentation quality
• Participates in product / platform testing
• Drives improvements in product quality
• Serves as Situation Manager on highly sensitive Customer issues
• Consults with Management in directing resolution of critical Customer situations
• Consults with Customers on complex use of Oracle products
• Achieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc.
• Creation / Review of Knowledge Articles
• Contribute significantly towards the “My Oracle Support” Database communities
• Analyzes work load, determines best practices and implements changes to improve productivity
• Proactively contribute to increasing the team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities

Who are we looking for?

QUALIFICATIONS

TECHNICAL SKILLS

We are looking for a core technical person, who has hands-on Database administration experience on UNIX / Linux and / or worked as L3 level support engineer and / or having equivalent knowledge.  You should have expertise in Real Application Cluster (RAC), Dataguard & ASM / Storage areas. Operating systems expertise / SA &general awareness on rest of the areas mentioned below, will be an added advantage

PERSONAL ATTRIBUTES

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create / utilize automated technology and instrumentation to diagnose, document, and resolve / avoid customer issues. You are expected to be an expert member of the technical problem solving / problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.