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Part-Time French Player Support

Part-Time French Player Support

PTWRO
În urmă cu 4 zile
Tip loc de muncă
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Descrierea postului

Title : Player Support Advocate

Location : Remote | Work from Home

Hours : Part-Time

Familiarisation / Training : Fully Paid

Start Date : December - January

What you’ll be doing :

  • Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
  • Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
  • Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault-finding analysis and offering appropriate solutions that resolve the customer's issue. Although most of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (callbacks for example).
  • Maintaining a world-class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
  • Working with your colleagues across the wider global customer community to identify trends in customer queries.

Requirements

  • Fluency in the language you are applying for & English, particularly reading & writing.
  • Excellent attention to detail, strong communication skills, and knowledge of Computers.
  • Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
  • A logical, methodical approach with good analytical and problem-solving skills.
  • Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
  • Experience in playing consoles and or PC gaming is advantageous.
  • Be comfortable discussing technical faults / issues relating to game consoles / PCs.
  • Be able to attend two weeks full-time training held between 09 : 00 - 18 : 00 GMT.

    • PC requirements :

  • An internet speed minimum of 10 Mb / s download and 1.7 Mb / s upload internationally.
  • A minimum of 4 GB RAM memory.
  • Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS.
  • An i5 processor (2,4 GHz or faster), or better / similar, max. 3 years old.
  • A screen with at least a 1080p Full HD display. External monitors are acceptable.
  • A (smart)phone usable for two-factor authentication that runs at least :
  • Android 9 or newer.
  • Apple iOS 15 or newer.
  • Your own Webcam, Headset and Laptop / PC.
  • Your own separate and private working area with a comfortable table and chair.