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HR Contact Center Associate with German and English (remote)– 12-months (fixed-term) contract

HR Contact Center Associate with German and English (remote)– 12-months (fixed-term) contract

AmazonRumunia
În urmă cu 4 zile
Descrierea postului

HR Contact Center Associate with German and English (remote)– 12-months (fixed-term) contract

Your responsibilities

  • Handle and resolve HR queries in German and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
  • Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
  • Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
  • Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon.
  • Actively seeks employee feedback to improve levels of service.
  • Being able to work on rotational shifts in both weekends and weekdays, including bank holidays.

Our requirements

  • A quiet and private place to work where you will not be disturbed.
  • Internet connection from a reliable provider with a speed of at least of 20 mbps download and 5 mbps upload as of Day 1 of your employment.
  • Very good proficiency in written and verbal in German (B2 CEFR) and English (B2 CEFR).
  • Computer skills (Windows, Microsoft Office, Outlook).

    • Optional

  • Relevant work experience in administration, customer service / call center or HR environment.
  • Very good proficiency in additional European languages.
  • Ability to work in international teams where team members are in different locations and belong to different cultures.
  • Ability to work with confidential information.
  • Flexibility to work in a fast-paced environment.
  • Good interpersonal, communication, time management, and problem-solving skills.

    • Benefits

  • sharing the costs of sports activities
  • private medical care
  • life insurance
  • corporate products and services at discounted prices
  • no dress code
  • coffee / tea
  • parking space for employees
  • redeployment package
  • employee referral program

    • DESCRIPTION

  • This role can be office based in Prague, Czech Republic. Additionally, this role can be performed remotely from any location within Romania, Poland, Slovakia and Czech Republic.

    • At Amazon we believe that every day is still day one.

    It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history.

    Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with German and English to join us. Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests.

    Amazon

    At Amazon we believe that every day is still day one.

    A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

    Our overall mission is simple : We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.