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Order Management Specialist with French
coverletter.techBucharest, RomaniaÎn urmă cu peste 30 de zile
Tip loc de muncă
- Quick Apply
Descrierea postuluiExperience in interacting with customers Experience in collaborating with multiple countries / sub-regions Fluency in English Fluency in French Customer orientation Compliance with the agreed deadlines for each action Ability to work independently with limited external assistance Ability to accurately manage a large amount of work according to priorities Excellent communication skills, both verbally and in writing Ability to work under pressure and manage difficult conversations with stakeholders Health subscription Meal Tickets Paid leaves : 24 days / year Worldclass preferential subscription Instant access to salary Remote work bonus
Office Location : Bucharest
Work location : Bucharest, for employees based in Bucharest 3 days / week at the office
Collaboration Type : Individual Labor Contract / B2B
Duration : 12 months, prolongation available
Salary : 5000 - 5300 ron net
Please note that only candidates based in Romania will be taken into consideration.
Tasks
- Provide advice and guidance to the customer throughout the order processing cycle (email) and ensure that he is aware of their acceptance policy
- Redirect and help resolve issues in a timely manner
- Take action to solve and avoid recurring problems
- Monitor orders that require customer consent for billing
- To help maximize receipts on accounts at the end of the financial quarter, by collaborating with all parties involved
- To regularly participate in meetings with customers partners / sellers and to lead the discussion in the operational field
- Encourage partners / customers / sellers to use the systems provided
- To proactively provide customers and sales representatives with the status of ongoing orders, especially those at risk of not being delivered in accordance with the agreed level of performance
- To help teams solve problems caused by customers that affect orders, through direct collaboration with the partner / customer
- Address issues related to orders and monitor the evolution
- To work together with the Deal Manager on complex orders and manage the communication with the client / partner
- Work with Account Operations Manager on actions that can improve operational experience
- Ensure that the account operations manager (if applicable) is always informed of any operational issues of the account
Requirements
Benefits
Next generation matchmaking - fast, accurate and 100% digital.
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Order Management Specialist • Bucharest, Romania