One of the worlds leading teleco's is pioneering voice Artificial Intelligence and has established a stand along company to delivery its new AI products. This company is based in central London and they now require a Product Manager with an AI background to drive innovation and commercialisation.
We are seeking an exceptional Product Manager with AI / Telecommunication expertise to join our new venture at the intersection of telecommunications and artificial intelligence. In this pivotal role, you will serve as the strategic leader driving our AI-native product vision. You will own the product roadmap for our innovative AI-powered Dialer and Assistant application, translating business requirements from partners into actionable engineering tasks while prioritizing features to deliver a highly engaging MVP within 6-9 months.
You will guide the application's evolution from an initial 'Reactive Assistant' to future 'Proactive' and 'Agentic' capabilities, collaborating closely with our Solution Architect, AI / ML Engineers, and telco integration teams. This position offers a unique opportunity to shape the future of voice communication by leveraging cutting-edge technologies, including end-to-end voice Large Multimodal Models (LMMs), voice personalization, and proprietary network-powered intelligence capabilities.
Key Responsibilities Product Strategy & Development
- Define, own, and articulate the product vision, strategy, and multi-phase roadmap for our voice AI solutions, prioritizing essential features for the AI MVP.
- Translate business requirements from partners into actionable engineering tasks.
- Own and meticulously manage the product backlog, writing detailed user stories and acceptance criteria for all features.
- Develop core features including AI-powered call pre-screening, post-call summaries, scam detection engine, and integrated telco benefits hub.
- Lead design document walk-throughs in review meetings, fostering a collaborative environment where ideas and challenges can be openly discussed.
- Establish clear ownership boundaries with the Solution Architect : you will own the "what" (product vision, user needs, feature prioritization) while they will own the "how" (technical architecture, system design).
AI-Specific Product Management
Own the data strategy for model training and improvement, including data acquisition, annotation, and quality assurance processes.Define and maintain AI evaluation frameworks and benchmarks for model performance (eg, intent recognition accuracy, summary quality, scam detection precision / recall).Design user experiences that account for AI's non-deterministic nature, including error handling, confidence thresholds, and fallback mechanisms.Define the scope and safeguards for agentic AI capabilities, including user trust models and permission frameworks for AI actions taken on behalf of users.Work with engineers to establish testing and evaluation protocols specific to LLM-based products.Work directly with UX / UI designers to craft an intuitive user experience for voice-based interactions.Design voice personalization, emotional intelligence features, and sensitive onboarding flows like voice cloning consent.Conduct comprehensive market research to understand target audience pain points and existing solutions.Establish early user feedback loops, beta testing programs, and rapid user research cycles from scratch to capture the voice of the customer in this new venture.Analyze user feedback and usage data to inform product decisions and prioritize feature enhancements.Serve as the primary liaison between the engineering team and stakeholders, eg, interim C-levels, CX, et al.Collaborate with engineering teams to define, track, and analyze success metrics and KPIs that measure product success and connect to shareholder value.Track metrics across user engagement, AI effectiveness, and tangible business impact, such as reduction in user-reported scam calls, increased engagement with telco-specific benefits, or direct impact on customer churn.Develop go-to-market strategies for voice AI products, working closely with marketing and sales teams.User Experience & Market ResearchStakeholder Management & Business Impact
Qualifications
Required Education & Experience
Bachelor's degree in Computer Science, Business, or related field; technical background preferred.5+ years of experience as a Product Manager for consumer-facing (B2C) mobile applications.Proven experience shipping AI / ML-powered products, with a deep understanding of product development life cycles for AI systems.Experience working in an entrepreneurial / start-up environment, including the ability to jump on topics outside of one's own scope to drive towards results.Demonstrated ability to translate business requirements into product features from day one of a new venture.Experience working in agile development environments and participating in technical design and architecture reviews.Proven track record of a driver mentality .Strong analytical skills and experience acting in a strongly data-driven manner for product decisioning.Excellent communication, presentation, and stakeholder management skills.Strong ability to define clear objectives and success metrics.Deep understanding of LLM-based product development, including prompt engineering, retrieval augmented generation, and model fine-tuning approaches.Experience defining data strategies for AI model training and improvement.Ability to establish evaluation frameworks and benchmarks for AI model performance.Experience designing products that handle non-deterministic AI outputs gracefully.Strong familiarity with voice AI technologies, including conversational AI, LLMs, speech recognition, and voice synthesis.Awareness of data privacy considerations and regulations relevant to voice AI products.Understanding of user experience design principles for voice interfaces and multimodal interactions.technologies.Experience with voice AI solutions that leverage proactive and agentic capabilities.Familiarity with the legal and ethical considerations of AI, including data privacy regulations in key markets and responsible deployment of sensitive technologies like voice cloning.This is a wonderful opportunity to join a new venture a % backed by one of the worlds largest telecoms companies with a history going back over years. The position is hybrid with a couple of days a week in the London office with the rest remote. Salary is a basic between £-K + an exceptional package.
