L2 Technical Support Engineer (Enterprise) with Spanish

Job title : L2 Technical Support Engineer (Enterprise) with Spanish

Location : Remote

Type : employment contract

Competitive compensation & benefits package

Young, dynamic and multicultural work environment

Flexible work schedule

Career development programs

Our client is the creator of one of the world’s fastest and most effective lines of internationally certified internet security software.The company is an industry pioneer, introducing and developing award-winning protection since 2001. Today, our client’s technology secures the digital experience of around 400 million home and corporate users across the globe.

Ensure L2 Level of Support via email, phone and remote assistance for customers in the agreed terms and conditions

Meet the SLA requirements and the internal procedural workflow

Perform virtual environment analysis and information gathering on client infrastructure for deploying Enterprise solutions and deliver these details in the Statements of Work

Performing research and troubleshooting for challenging new / unknown issues

Independently manage and carry out assigned accounts concerning deployment / implementation of Enterprise Solutions

Provide expertise on applications once they are moved from testing to production

Initiate, manage and document enterprise deployment reports

Build and maintain a consolidated relationship with customers

Propose improvements related to procedures, workflows etc.

Spanish team : Work program 09 : 00-18 : 00

Minimum 2 years of professional experience (technical support field) in the following areas :

Windows Desktop 7 / 8 or 10 Advanced Administration

Windows Server 2008 / 2012 / 2016 / 2019 Advanced Administration; Windows Services : AD, DNS, DHCP, Remote Services

Linux or Unix Advanced Administration – installation, maintenance, upgrade, Backup, NFS, Networking MacOS / iOS experience is a plus : installation, administration, troubleshooting, deployment

Virtualization Infrastructure Advanced Administration : VMware ESXi, Citrix Xen Server, Microsoft Hyper-V

Advanced Basic knowledge of TCP / IP Networking concepts and hands-on experience

Antimalware products administration is a plus

Containers technologies basic / mid knowledge (Docker, Kubernetes, OpenStack etc.) is a plus

Timely and accurate reporting on status for assigned tasks

Degree in Computer Science, Engineering or equivalent

Result-oriented and good diagnostic skills

Efficient time management and team player

Quick learner, dynamic, energetic and customer-oriented

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