Customer Service Representative

Purpose Statement : The Customer Service Representative supports the Program Manager with the tactical activities and interacts with the Customer Focus Team (CFT), Plexus functional areas and end customer in basic interactions.

Key Job Accountabilities :

• Run backlog and revenue / shipments report on a daily basis for each Program Manager.
• Coordinate tactical activities related to raw material and finish good shipments
• Assist Program Managers in working CFT to deliver high levels of customer service, which will drive improvement in customer satisfaction.
• Manage the accuracy of on-time delivery (OTD) data and reporting of such with program managers.
• Basic CRGs' communication with Customer and coordination with CFT
• Able to hold clear written communication in English and basic oral communication in English.

Additional Accountabilities :

• Capture and monitor internal and external metrics related to the position as OTD, FIA recovery, NRE recovery.
• Participate with CFT on Manufacturing Readiness Reviews.
• Participation in continuous / lean activities with the Customer Focus Team (CFT).
• Coordinate processing of PO’s received from Customer.
• Monitor and ensure that demand is properly loaded into MPS to drive MRP accordingly.
• Knowledge and practice of Plexus 5e culture.
• Additional duties as assigned.

Education / Experience Qualifications :

• A minimum of a Bachelor’s degree is required; Business or Engineering degree is preferred.
• One (1) year of related experience is required; One (1) years or more of related experience is preferred.

An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be

considered.

Other Qualifications :

• Intermediate communication.
• Basic decision-making and problem solving.
• Intermediate computer skills.
• Basic operational knowledge.
• Basic Financial insight

Physical Requirements :

Employee must be assertive and self-motivated with the ability to work independently and in a team environment.

Work Environment :

• The work setting should consist of an office environment with suitable lighting, comfortable temperatures, and a low noise level.