1st level support with German for LeanIX

Timișoara, TM, ro
Bosch Service Solutions S.R.L.
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Job Description

Assures customer satisfaction by offering support via phone, e-mail, chat and / web web, information, assistance and registers into the database the customer’s requested changes while resolving in a complete and proper way the requests, in accordance with the procedures and work instructions.


  • Offers 1st level support for Bosch users and / or Bosch business partners by providing assistance or information, in accordance with the procedures and work instructions;
  • Identifies, analyzes, solves and documents the errors reported by the users;
  • Assures correctness and durability for the offered solutions;
  • Participates in the improvement of the quantitative parameters of the customer service;
  • Promotes the image of the company through attitude, knowledge, client orientation and availability towards client’s needs;
  • Records the essential points of the call / email in the ticketing system according to Work Instructions;
  • Offers support to colleagues in need and proves team spirit;
  • Is trained and assumes the changes that have occurred in the procedures and services of the company;
  • Asks for help from colleagues with more knowledge / experience (2nd level or Product Owners) in order to solve difficult calls / emails;
  • Support during normal business hours 9-17 CET.
  • Offer support to Product Management coordinator on demand.
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