1st level support with German for LeanIX

Timișoara, TM, ro
Bosch Service Solutions S.R.L.
Această ofertă de locuri de muncă nu este disponibilă în țara dvs.

Job Description

Assures customer satisfaction by offering support via phone, e-mail, chat and / web web, information, assistance and registers into the database the customer’s requested changes while resolving in a complete and proper way the requests, in accordance with the procedures and work instructions.

Qualifications

  • Offers 1st level support for Bosch users and / or Bosch business partners by providing assistance or information, in accordance with the procedures and work instructions;
  • Identifies, analyzes, solves and documents the errors reported by the users;
  • Assures correctness and durability for the offered solutions;
  • Participates in the improvement of the quantitative parameters of the customer service;
  • Promotes the image of the company through attitude, knowledge, client orientation and availability towards client’s needs;
  • Records the essential points of the call / email in the ticketing system according to Work Instructions;
  • Offers support to colleagues in need and proves team spirit;
  • Is trained and assumes the changes that have occurred in the procedures and services of the company;
  • Asks for help from colleagues with more knowledge / experience (2nd level or Product Owners) in order to solve difficult calls / emails;
  • Support during normal business hours 9-17 CET.
  • Offer support to Product Management coordinator on demand.
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