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Customer Support Representative with English (OFFICE BASED)

ConectysBucharest, Romania

În urmă cu 20 zile

Descrierea postului

Within your role, you will :

Work Office-based in Bucharest;
Offer customer support via e-mail, inbound calls, ticket or chat;
Answer & solve customers’ inquiries & complaints by offering an accurate solution;
Follow predefined workflows & handle issues specific to each communication channel; ;
Respond to all customers inquiries within given timescales and efficiently meet deadlines;
Take, register & solve notifications or complaints;
Update the database with all the details about each customer interaction;
Participate in testing / launching / implementing new working products or tools;

What will make you successful for the role :

A C1 level of English proficiency (both written & spoken);

Experience in Customer Support could be an advantage;

Curiosity, always looking for solutions

Attention to detail and “willing-to-help” attitude;

Excellent computer skills;

Be available to work 100% from the office

Sounds good? Find out what you can get :

Competitive salary package & meal vouchers;

The opportunity to work in a multi-cultural environment;

Private medical subscription;

Everything you want to read from Bookster;

Learning programs for your development;

Wellness activities for your wellbeing.

Representative Based • Bucharest, Romania