Commvault / Backup Simple L3 Technical Support Engineer [7.000 - 12.000 RON]

Ploiesti, Romania
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Salary 7.000 - 12.000 RON net per month

Requirements :

  • 7+ years experience as a Commvault engineer.
  • Fluent English skills
  • Excellent knowledge of Commvault and preferably be certified at Commvault Professional, Engineer or Specialist level
  • Experience with the integration possibilities of Commvault with other operational tools.
  • Passion for technology and a desire to attain and maintain technical certification
  • Experience with Microsoft Azure or Amazon Web Services desirable
  • Detailed experience in the backup industry and understand current trends and customer challenges

Responsibilities :

  • The deployment of new customer environments
  • The enablement and transition of new operational processes associated to changes deployed across the platform
  • You will engage with customers to conduct requirements analysis, create Customer specific designs and remotely assist with customer deployment as required
  • You will have experience working as part of an offshore workforce and providing solutions to customers in this remote model
  • Deliver a genuinely customer-focussed service
  • Support and execute tasks within a project plan
  • Work in a 24x7 environment across rotating shifts.
  • Work to ITIL best practices
  • Document clear and concise Knowledgebase articles effectively
  • Provide Root Cause Analysis reports to customers
  • Strive to deliver ever more efficient processes and standards across the operations environment

Technologies : More :

More :

What you should really know about us.

Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people.

This is what makes SoftwareONE successful.

Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day.

Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success.

Patrick Winter, Founder.

What we expect from our employees

Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.

SoftwareONE employees are energized, agile, and are laser-focused on delivering world-class Customer Satisfaction and results.

Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction.

We are Humble, have a very high degree of Integrity, and are simply not interested in politics. Our leaders operate with a high level of Discipline but are able to work at Speed manage change in a global economy.

SoftwareONE is an equal opportunity employer. With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees.

We want every employee to have the greatest experience of their career.

SoftwareONE History and Culture : https : / / / watch?v cQzGp9pFjaM&t 68s

SoftwareONE 7 Core Values : https : / / / en / about / our-values

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