QUALITY CALL CONTROLLER

The ideal candidate

should meet the following requirements :

University degree

Excellent oral and written communication skills in Italian language. Any other language is an advantage

Teamwork spirit

Attention to details

Capacity of analysis and synthesis

Knowledge of computer literacy – MS Office

Responsible

Previous experience is an advantage

Main responsibilities :

Tests and checks phone records and their quality

Follows the protocol compliance and indicators for each campaign

Ensures that procedures are followed for each record verified

Checks the information and answer regarding the analyzes requested

Prepares reports based on checks and analyzes carried out