Contract to Cash – Assistant Vice President – English – Hybrid Bucharest

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Contract to Cash – Assistant Vice President – English – Hybrid Bucharest

In this role, you will be responsible for the Order to Cash Operations of the account, requiring excellent knowledge on ERP Applications, workflow tools etc. Focus on continuous process improvement and adaptive to change is the key. Develop, manage and sustain effective working relationships in the organization and actively collaborate closely with the Client. Vertical lead for any one or more of the OTC processes (billing, collections or cash applications) and be responsible for day-to-day operational delivery, people and process management along with Client expectation management.

Responsibilities

Process :

Lead large teams, groom, and enable career progression while encouraging Genpact culture (CI2). Achieve / exceed retention targets.

Handle the delivery of outsourced services F&A (OTC – sub process) to ensure customer centricity, customer happiness and increased revenue through client up-sell.

Collaborate and work globally with other Genpact business leaders and functional leaders to build and commercialize existing and new product offerings.

Sound domain knowledge in all OTC aspects such as billing, collections, cash applications and dispute management with the ability to draw linkages across all sub processes.

Demonstrate lean six sigma framework to drive continuous performance improvement and drive transformation agenda.

Must be able to work with cross functional teams like Operations, GPO, Digital team, Transformation team, Transitions team, HR, recruitment etc.

Pro-active, ability to trouble shoot, work through organizational change scenarios.

Implement appropriate mechanisms to identify, understand and intensify performance gaps and / or performance breakthroughs. Develop and implement improvement plans to close performance gaps.

Collaborate in the new deal process including solutioning, pricing, due diligence, transition, and stabilization.

Client :

Display and practice excellent client handling skills to ensure successful NPS scores and customer satisfaction

Escalation tracking and resolution for client issues

Be part of the client organization to drive improvement projects

Own and hold periodic reviews with clients on Operational performance

Ensure client response time is within acceptable limits set with the client and deadlines are met with accuracy;

People :

People management – Ensuring Retention metrics are met, and employee satisfaction scores are delivered via practicing people leadership skills and implementing HR best practices and initiatives

Being part of people initiatives organized by HR team and owning delivering on the same

Monthly, Quarterly and Yearly Individual Performance discussions and appraisal

Developing development action plans, coaching, and mentoring team members, developing talent, organizing career path meetings with team members

Owning and facilitating team meetings daily for better process performance and enhancement

Conflict Management and resolving issues not only within team, but also inter-team and cross functional

Maintain discipline and positive behavior / environment in the team

Own 100% accurate and timely inputs for the team they supervise for salary, leaves and incentives and other HR systems like employee health and safety regulations, etc.

Own organization of motivational programs for team members

Participating in selection of new team members or hires within Genpact

Ensuring Learning Path for all team members is completed within deadlines

Keeping the team motivated and focused, closely monitoring the service delivery operations to ensure compliance with key metrics and contractual SLAs, interacting with and managing customers & key stakeholders on a day-to-day basis and undertaking regular process improvement measures based on customer feedback and data analytics;

Profitability :

Input and maintain data in all HR and Finance related tools to ensure right billing

Drive productivity improvements within operations

Farm new opportunities for revenue enhancement or cost reduction.

Qualifications we seek in you!

Minimum Qualifications / Skills

Full professional knowledge of English, min. C1

Bachelor's degree or equivalent experience. Should be Analytically & Academically sound

Prior work experience

Excellent Leadership skills. Relevant years of People Leader experience

People Management – Coaching and Mentoring skills; proven experience in leading teams of or above 20 people;

Demonstrated experience in resource management, team performance management, recruitment, and training

Proficient in using the MS Office package especially with MS Excel, PowerPoint, Outlook

Excellent communication & presentation skills

Relevant OTC domain experience for the position applied for, e.g. : Sales Administration, IT, F&A, Procurement, SCM, Call Center, etc.; & relevantyears SAP experience is mandatory.

Encouraged qualifications

Exposure to Six Sigma training preferred

Prior experience of generating reports from SAP would be an added advantage

Candidates with prior voice experience preferred

Experience with international process transition would be added advantage

Experience in creating, implementing & driving Structured Action Plans

What can we offer?

Attractive salary

Work in a multicultural and diverse environment with employees from over 30 countries

Genpact professional trainings and distinguished career development opportunities

Friendly work environment (Best Office Award 2015)

Free access to our award-winning learning platform

Benefits such as gym, cafeteria, hairdresser, and a medical center, all conveniently located on the office campus