Jobs in Romania

Senior Dunning Officer in GCC Bucharest

At Allianz Trade we are committed to support our employees in every step of their professional journey, provide tailor-made development programs and open gateways to international opportunities. We encourage them to take ownership and accountability, and to dare to make a difference!

What you do

• Execute tasks and activities related to the Policy Management dunning process promptly and effectively.
• Follow up on aging debts to ensure timely collection and reduce overdue balances.
• Work as an integral member of the Dunning team, promoting a collaborative team environment.
• Share knowledge and best practices with team members to enhance overall team performance.
• Contact clients to follow up on overdue payments and resolve outstanding issues (~70% of the activity).
• Provide excellent customer service to maintain strong client relationships.
• Contribute to test campaigns to validate new systems or process changes.
• Actively participate in continuous improvement projects to enhance processes and efficiency.
• Contribute to test campaigns to validate new systems or process changes.
• Actively participate in continuous improvement projects to enhance processes and efficiency.
• Handle second-level customer requests, providing detailed and accurate responses.
• Resolve complex customer issues promptly and effectively.
• Ensure timely updates to contracts, including changes in addresses and clients' bank account numbers.
• Maintain accurate and up-to-date contract records.
• Manage cash deposit refunds and minimum complement calls efficiently.
• Collaborate with the contract management team to apply profit sharing and other financial adjustments.
• Collaborate with the Data Analyst team to leverage insights for improving the dunning process.
• Prepare recurring and ad-hoc reports as per agreed timelines to facilitate end markets' review and analysis.
• Ensure all reports are accurate, comprehensive, and delivered on time.
• Ensure KPI figures are met as per agreed SLAs.
• Monitor and report on performance metrics, taking corrective action as needed to meet targets.
• Regularly update internal procedures to reflect changes in operations or regulations.
• Ensure all team members are aware of and adhere to updated procedures.

What you bring

What We offer

Romania

NEUR

Bucharest

LI-AM1

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us. Let’s care for tomorrow.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Allianz Trade is the trademark used to designate a range of services provided by Euler Hermes

For more information, please visit www.allianz-trade.com or our social media LinkedIn Twitter Instagram @AllianzTrade