IT Support Specialist (Helpdesk)

Location : EU / Ukraine

About the role :

As a System Administrator you will be working with different IT requests across all Auditdata locations - configuration management, access control, security, troubleshooting, and user education, in addition to support desk system management.

What will you do :

Service Desk System tickets management

Technical assistance of users

Diagnostics of incoming tasks

Remote users support

Helpdesk processes improvement

Holding the educational meetings

Updating the documentation

Take part in project planning and design for new IT systems

What will you bring :

1-2 years experience on system administrator position or similar

Hands-on experience with Microsoft Active Directory and Azure AD, GPO, virtualization (Hyper-V)

Experience with Microsoft365 admin center, Microsoft Intune, Microsoft Azure portal

Basic knowledge in networking

B.Sc .+ degree in Computer Science or similar

You are :

Able to find solutions to complex issues, “outside the box thinking”

Result oriented and “can do” attitude

Able to work independently and as part of a team

Good communication skills and spoken and written English

What’s in it for you :

Long-term, secure engagement in the stable product development company

High business standards environment

Great company values and ethics

Flexibility and flat management structure

Learning opportunities and professional development (incl. related certifications, paid trainings & courses)

Hybrid / remote work model

Auditdata is a proud Danish company that delivers software-as-a-service (SaaS) and hardware solutions to audiologists and hearing clinics. Our mission is to enhance the patient experience when they enter a hearing clinic. Our headquarters is in the heart of Copenhagen with offices in Ukraine, UK, Poland, Canada, Australia, USA, and more.

Take part in a culture where personal and professional growth is as important as business growth. Spread throughout the world, our team casts a wide net across many locations, lifestyles, and backgrounds.

Feels like it’s a perfect match to you?

We look forward to your application! (please apply your English CV)

Auditdata is an equal opportunity employer that is committed to create diverse work environment free of discrimination and harassment. We make recruiting decisions based on your experience and skills.