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Support Engineer (MW SMB / Midmarket) - English -Bucharest
Dila RecruitmentBucurești, București, Romania30+ days ago
Job descriptionBachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience or 3+ years of technical support, technical consulting experience, or information technology experience or equivalent experience English Language : fluent in reading, writing and speaking. Technical depth in the current technology and willing to learn new skills. Understanding of Microsoft 365 services or other cloud offerings. PowerShell skills are mandatory Deep knowledge of cloud offerings like M365, Exchange Online, OWA, Outlook for MAC, Outlook for Windows and the New Outlook Understanding of Identity solutions like ADFS, DirSync / AADSync and Single Sign-On Understanding of different cloud models like IAAS, PAAS and SAAS Familiarity with Active Directory, Security, OS Internals concepts Networking : Understanding of networking concepts including IP Addressing, Subnetting, Routing, NAT, DNS, DHCP, ARP, VPN technologies Familiarity with networking tools (ping, tracert, tracemon, Netmon, wire shark, etc.) Candidate must be a strong critical thinker, and enjoy solving very difficult problems Strong experience in Current Microsoft® Server and Client and CLOUD platforms. Programming and debugging skills preferable. Prior knowledge of Windows Server and other networking products (preferred but not essential) If you enjoy being the problem-solver in the spotlight of critical problems, then this position will excite and challenge you Excellent remuneration package based on experience, skills, and performance Be part of a dynamic international team with a positive and friendly atmosphere Guidance and tools to reach career potential 9 AM – 6 PM (CET) Private health insurance
Position : Support Engineer (Modern Work Midmarket and SMB)
Team : LSS Global Technology Leads
Location : Bucharest - Hybrid
Employment type : 18 month contract
As a Partner Technical Advisor / Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
DUTIES AND RESPONSIBILITIES
- Response and Resolution : You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness : You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product / Process Improvement : You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
- Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products, and manage relationships with those customers.
- Manage not only the technically complex problems, but also politically charged situations requiring the highest level of customer skill.
- Receive escalated, technically complex politically hot customer issues, and maintain ownership of issue until resolved completely.
- Solve highly complex level of escalated problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line.
- Use advanced troubleshooting skills to analyse problems and workout solutions to meet customer needs.
- Report software bugs and customer suggestions. Acquire & coordinate resources from other groups as needed to resolve customer issue
REQUIREMENTS :
Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
BENEFITS :
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Support Engineer English Bucharest • București, București, Romania