Senior Application Support Engineer (f / m / div)

Infineon Technologies is the strongest semiconductor company in Romania with a R&D center in Bucharest for 20 years and growing R&D sites in Iași and Brașov. You will be part of a newly formed software development team in Iasi, which will have full software lifecycle ownership for in-house IT products and applications, which are integral parts of Infineon’s advanced R&D flows, processes and planning framework. If you are ready to thrive in a growth-oriented environment and high-performing team, this role offers the perfect platform for this. Job Description

As a Senior Application Support Engineer, you will support users with Wiki & Knowledge Management solutions based on Atlassian Confluence. You will provide expert guidance to the user community and ensure the system is running stable and high performance. You will also support system optimization activities like reporting and application evaluations.

In your new role you will :

• Actively support users for Wiki & Knowledge Management solutions by responding to incidents, investigating application errors and troubleshooting issues
• Analyze and reproduce issues for problem management, root cause analysis and corrective actions
• Communicate and coordinate between the service desk, users, and 3rd level support, including external service provider
• Support internal trainings and demos on best practices
• Monitor and report on system and network, while conducting use case analysis
• Support application life cycle activities by evaluation and quality assurance activities
• Improve and automate user self-service via maintaining documentation

Your Profile

You collaborate effectively across various boundaries and establish successful partnerships. Your efforts are concentrated on finding solutions that add value. Personally committed to addressing customer concerns, you prioritize their needs highly. You take pleasure in continuously developing your knowledge and skills, always striving for high quality in your daily work. Even under pressure, you stay solution-focused, open, and flexible.

You are best equipped for this task if you have :

Please send us your CV in English