Customer Success Consultant, Dutch and French Speaker (f / m / x)

Job Description

Choose challenge. Choose pace. Choose growth.

AUTO1 Group  – Europe’s leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars.

Through our brands  Autohero, vendezvotrevoiture.be  and  AUTO1.com  we offer exactly the right solution to our private customers as well as ourB2B partners – operating in more than 30 European countries.

Here is where you come in.

We’re looking for a persuasive and empathetic communicator who can re-engage potential customers, understand their concerns, and turn a “no thanks” into a “yes, let’s do it.”

What you will be doing

Turn no into yes :  When a customer declines our offer, you’ll step in — calling them to understand their hesitation, address objections, and win them back;

Own the customer journey :  Guide the customer through the process and successfully schedule a final evaluation at one of our branches in the Belgium region;

Drive Sales  by converting interest into action;

Maintain trust  and make the difference that turns leads into loyal customers. As the first point of contact you will ensure that our client's needs are consistently exceeded.

What can you expect from us

• Permanent work contract, full time
• Hybrid work, 1 week from the office, 1 week home
• A nice office just 1 minute away from Pipera metro station
• A warm team atmosphere and fun team events
• Private health insurance via Medicover
• Open communication and delivering results are more important to us than a dress code
• Inclusive and respectful multicultural work environment
• Personal development

What we expect from our new colleague :

Join  AUTO1 Group  and be part of a forward-thinking team shaping the future of car sales. Apply today to make an impact!

At AUTO1 Group we live an open culture, believe in direct communication, and value diversity. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or any other non-merit factor.

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