Payroll Specialist (with French)

Job Summary :

The Payroll Specialist (with French) is the single point of contact for the client (he / she manages the payroll production and the client relationship for a portfolio).

In addition, this role will participate in system testing as needed, provide consultation to clients and others.

Responsibilities :

• Responsible & fully accountable for the payroll & audit function of multiple clients
• Responsible for scheduling and running the assigned client payrolls by following standard operating procedures
• Maintains complete, accurate and timely client and employee records based on real time requests
• Maintains complete and accurate client profile notes as well as processing instructions for each client
• Balance respective payrolls based on year end calendar and remit all Third-Party Remittances by defined due dates, complete all Year End balancing, filing & respective reporting
• Utilize all internal tools & defined processes to ensure optimal productivity, service excellence and make recommendations for best practices to customers
• Initiate pre and postproduction calls with clients
• Answer client calls (dedicated clients, as well as other clients)
• Work with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution
• Deliver the internal and external KPI
• Suggest processes and controls tools improvements
• Ensure the back-up accordingly to the internal procedure in place

Knowledge and Skill Requirements :