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Dutch Customer Support Specialist in Bucharest(Hybrid)
Cross Border TalentsBucharest, Romania30+ days ago
Job descriptionProficiency in Dutch (C2 level) Proficiency in English (B2 level) EU Citizenship or Romanian residency card Minimum 1 year of customer service experience Strong problem-solving, multitasking, and communication skills Competitive Salary : We offer a package that recognizes your skills and contributions. Transportation Allowance : We cover commuting expenses for a more convenient journey. Meal Allowance : We provide an allowance to keep you energized at work. Health and Life Insurance : Comprehensive coverage for your well-being. Hybrid Work : Enjoy a flexible mix of office and remote working options
Are you passionate about providing top-notch customer service?
We’re looking for a dedicated Customer Support Specialist to join our team! If you’re detail-oriented, proactive, and thrive in a fast-paced environment, this could be the ideal role for you!
Role Overview :
As a Customer Support Advisor , you’ll be the key connection between customers and the brand. Your responsibilities will include assisting clients through digital channels, offering product information, resolving delivery and account inquiries, and ensuring accurate record-keeping of all interactions.
Key Responsibilities :
- Quickly address customer inquiries via email, chat, and phone.
- Efficiently resolve issues to maintain customer satisfaction.
- Keep customer records current and accurate.
- Document interactions and track recurring issues.
- Ensure positive outcomes in every customer engagement.
- Guide customers in effectively using our products.
- Analyze issues to identify trends and address root causes.
- Regularly evaluate service quality and performance metrics.
Qualifications :
Why Join Us :
Ready to make an impact? Join our team and grow your career today!
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Customer Specialist • Bucharest, Romania