Land Operational Associate

Responsibilities :

• Data management for external and internal customers.
• Shipment handling from an operational perspective.
• Customer maintenance.
• Achieves individual and team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators); knows and applies the processes and procedures that need to be applied.
• Manipulates and formats data to meet internal customer needs constantly.
• Extracts data from existing databases and calculates KPIs based on business rules.
• Checks data accuracy and performs quality checks of internal and customer reports; uses experience and judgment for data validation and elimination of potential system and process errors; conducts internal follow-ups and data validation with branches and operational teams around the globe.
• Checks discrepancies and wording / formatting / graphic errors.
• Documentation maintenance for existing processes, reflecting process changes or clarifications.
• Effective collaboration with business partners, actively engaging and participating in business review meetings (SLAs and KPIs).
• Preparing the analysis and intervention plans for addressing the deviation of business results from the KPIs (in case of deviations).
• Flexibility in approaching and solving problems for improving the quality and the services provided.
• Close collaboration with the Team Leader and prompt updates related to the delivery of daily tasks / work processes.
• Respects the performance, quality, and timeliness criteria, continuously striving for quality and service improvement.
• Handles other tasks and responsibilities as requested by the business needs, under the coordination of the Team Leader.
• Establishes the list of priorities based on individual portfolio considering the customers’ needs and agreed deadlines.
• Creates tickets in the ticketing platform to monitor the handled tickets and to bring efficiencies in calculating the performance indicator and volumes.

Qualifications :

Your aspirations are our priority.

Embark on a fulfilling career journey with DB Schenker GBS Bucharest today!

As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development.

This role is currently part of DB Schenker, which is in the process of integrating with DSV. As part of this transformation, you’ll be contributing to the future of the world’s largest global logistics company.

Join us and discover what matters to you :

Attractive Compensation Package :

Health & Well-being :

Personal & Professional Development :